Outage in Sage
Certificates Renewal Sage 50 / 200 / Payroll - Operational
Resolved MinorIncident Report
Summary AI Generated
A certificate renewal issue affected European customers using Intouch across Sage 50 UKI, Sage 200 UKI, and Sage Business Cloud Payroll UKI, preventing only those due for renewal from completing the process. All products remained fully operational for other users throughout the incident. The issue lasted approximately 66 hours before being resolved on 9 November 2026.
We identified an issue affecting customers in Europe who use Intouch, preventing them from renewing their certificates. The issue only impacted customers who were currently required to renew their certificates. All affected products remain available and were performing as expected for all other customers.
Products/services affected were:
-Sage 50 UKI
-Sage 200 UKI
-Sage Business Cloud Payroll UKI
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/09/2026 09:58AM
The issue is resolved and the service continues to perform as expected.
MONITORING
4 days ago - at 11/06/2026 03:36PM
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
IDENTIFIED
4 days ago - at 11/06/2026 03:36PM
We identified an issue affecting customers in Europe who use Intouch, preventing them from renewing their certificates. The issue only impacted customers who were currently required to renew their certificates. All affected products remain available and were performing as expected for all other customers.
Products/services affected were:
-Sage 50 UKI
-Sage 200 UKI
-Sage Business Cloud Payroll UKI
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