Outage in SailPoint

Atlassian Connector

Resolved Minor
December 23, 2024 - Started 11 days ago - Lasted about 12 hours
Official incident page

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Outage Details

Due to a change in an Atlassian API endpoint, customers with an Atlassian connector containing invalid credentials will incorrectly see a successful account/entitlement aggregation. SailPoint teams are implementing a fix for this issue. Customers are advised to verify their connector credentials before performing an account/entitlement aggregation.
Components affected
SailPoint Tokyo ap-northeast-1 SailPoint Frankfurt eu-central-1 SailPoint Sydney ap-southeast-2 SailPoint London eu-west-2 SailPoint N. Virginia us-east-1 SailPoint Oregon us-west-2 SailPoint Canada ca-central-1
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/23/2024 10:40PM

This incident has been resolved.

IDENTIFIED 11 days ago - at 12/23/2024 10:15AM

Due to a change in an Atlassian API endpoint, customers with an Atlassian connector containing invalid credentials will incorrectly see a successful account/entitlement aggregation. SailPoint teams are implementing a fix for this issue. Customers are advised to verify their connector credentials before performing an account/entitlement aggregation.

INVESTIGATING 11 days ago - at 12/23/2024 10:12AM

Due to a change in an Atlassian API endpoint, customers with an Atlassian connector containing invalid credentials will incorrectly see a successful account/entitlement aggregation. SailPoint teams are implementing a fix for this issue. Customers are advised to verify their connector credentials before performing an account/entitlement aggregation.

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