Outage in Salesforce

Commerce Cloud Service Disruption - Storefronts and Business Manager

Resolved Major
November 12, 2022 - Started about 2 years ago - Lasted about 2 hours

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Outage Details

There’s a Commerce Cloud service disruption that’s affecting our Business Manager and customer storefront functionality. During a service disruption, users are unable to access the services. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD88
Latest Updates ( sorted recent to last )
UPDATE about 2 years ago - at 11/12/2022 05:16AM

The team continues to monitor and validate if the service is restored. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 2 years ago - at 11/12/2022 05:03AM

The team is performing restarts for unhealthy database nodes. The team confirmed some customers are observing positive results after the database (DB) restarts.

We continue to monitor the DB node restarts, and we’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 2 years ago - at 11/12/2022 04:54AM

Upon investigation, the team determined an issue at the database tier wherein we observed unhealthy database nodes as the likely trigger.
The team continues to explore multiple paths to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 2 years ago - at 11/12/2022 04:43AM

Upon investigation, the team determined an issue at the database tier wherein we observed unhealthy database nodes as the likely trigger.
The team continues to explore multiple paths to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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