Outage in Salesforce
Feature Disruption
Resolved Minor
August 13, 2025 - Started 7 months ago
- Lasted about 2 hours
Incident Report
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce SWE2S Salesforce SWE4S Salesforce SWE10 Salesforce SWE12 Salesforce SWE14 Salesforce SWE16 Salesforce SWE18 Salesforce SWE20 Salesforce SWE22 Salesforce SWE24 Salesforce SWE26 Salesforce SWE28S Salesforce SWE2S Salesforce SWE30S Salesforce SWE32 Salesforce SWE34 Salesforce SWE36 Salesforce SWE38 Salesforce SWE40 Salesforce SWE42 Salesforce SWE44S Salesforce SWE46 Salesforce SWE4S Salesforce SWE6S Salesforce SWE8 Salesforce SWE100 Salesforce SWE106 Salesforce SWE108 Salesforce SWE112 Salesforce SWE114 Salesforce SWE118 Salesforce SWE120S Salesforce SWE122 Salesforce SWE48 Salesforce SWE50 Salesforce SWE52 Salesforce SWE54 Salesforce SWE56 Salesforce SWE58 Salesforce SWE60S Salesforce SWE62 Salesforce SWE64 Salesforce SWE66 Salesforce SWE68 Salesforce SWE70 Salesforce SWE72 Salesforce SWE74 Salesforce SWE76 Salesforce SWE78 Salesforce SWE80 Salesforce SWE82 Salesforce SWE84 Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce SWE98Need to monitor Salesforce outages?
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Latest Updates ( sorted recent to last )
UPDATE
7 months ago - at 08/13/2025 10:41AM
We want to correct our earlier statement about performing a release rollback and apologize for any confusion it may have caused.
We have noticed that some hosts did not restart as expected after the release. We are now performing a rolling restart on a test sandbox instance to see if this addresses the version mismatch issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
7 months ago - at 08/13/2025 10:22AM
A recent release to the production and sandbox instances has introduced a version mismatch. We are rolling back the version on a test sandbox instance to check if this resolves the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
7 months ago - at 08/13/2025 09:49AM
We’re investigating a feature disruption impacting Service Cloud Field Operations across multiple production and sandbox instances. Customers will experience failures or HTTP 404 errors accessing and managing scheduling operations, including automated scheduling, manual scheduling, drag-and-drop functions and optimisation requests. This may result in missed appointments that rely on these jobs.
Based on initial investigations, the incident was incorrectly classified as a service disruption, and we have now corrected it to a feature disruption.
We are actively investigating recent changes to help identify the trigger. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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