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Outage in Salesforce

Salesforce Spiff Feature Disruption

Resolved Minor
August 14, 2025 - Started 8 months ago - Lasted about 1 month

Incident Report

There’s a feature disruption affecting Salesforce Spiff. During a feature disruption, end users sometimes can’t access certain aspects of the service including statement calculations, reporting, designer, connectors, and syncs. We’re investigating the issue, and an update will be provided in 30 minutes or sooner if we have more information.

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Latest Updates ( sorted recent to last )
UPDATE 8 months ago - at 09/05/2025 03:09PM

A few customers are still impacted by this issue and investigation for them is ongoing.

INVESTIGATINGCAUSEOFISSUE 8 months ago - at 08/20/2025 12:34AM

We're continuing to investigate the issue and are making steady progress. We thank you for your patience and will have another update tomorrow.

ISSUEISOLATEDAPPLICATIONTIER 8 months ago - at 08/18/2025 04:23PM

We isolated the issue to the application tier and are working to find the best path to resolution. We will provide an update by 4PM MDT or sooner if we have more information.

INVESTIGATINGPOTENTIALCAUSE 8 months ago - at 08/15/2025 11:06PM

We are investigating a potential cause of the issue. We will provide an update Monday morning, August 18th, by 10am MDT.

INVESTIGATINGPOTENTIALCAUSENEWENGINEERS 8 months ago - at 08/15/2025 04:34PM

We’re investigating the cause of the issue and have engaged more engineers to help isolate the root cause. We will provide an update later today when have more information.

INVESTIGATINGPOTENTIALCAUSE 8 months ago - at 08/14/2025 07:56PM

We are still investigating the cause of the issue.

IMPACTRADIUSDECREASE 8 months ago - at 08/14/2025 06:47PM

Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.

INVESTIGATINGPOTENTIALCAUSENEWENGINEERS 8 months ago - at 08/14/2025 06:46PM

We’re investigating the cause of the issue and have engaged more engineers to help isolate the root cause. We will provide an update in 1 hour or sooner if we have more information.

INVESTIGATINGCAUSEOFISSUE 8 months ago - at 08/14/2025 05:46PM

We’re investigating the cause of the issue. We will provide an update in 1 hour or sooner if we have more information.

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