Salesforce Order Management Feature Degradation

Monitoring indicates that adding additional resources to the service has improved order processing latency, and customers should begin to experience improvements soon. The team is now looking at potential paths to help speed up the remaining backlog.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We have implemented a solution and are monitoring the performance levels.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The process of adding additional resources to the service has now begun. Investigations into the incident trigger continue in parallel. The team previously restarted a processing server; however, this did not improve order processing latency.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The team continues to investigate a potential trigger and is exploring multiple paths, including the possibility of adding additional resources to alleviate order processing latency and bring customers out of impact as quickly as possible.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 10:00 UTC, on November 25, 2022, the Salesforce Technology team noted a feature disruption impacting Salesforce order management integration for Commerce Cloud. During this time customers may experience slowness and delays in order processing, leading to orders becoming queued. The placing of orders is not impacted at this time. The team is currently investigating the issue to identify a possible trigger.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.