Outage in Salesforce

Feature Disruption

Resolved Minor
January 24, 2023 - Started almost 2 years ago - Lasted about 3 hours

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Outage Details

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce EU34 Salesforce EU38 Salesforce NA209 Salesforce EU48 Salesforce EU16 Salesforce NA85 Salesforce NA83 Salesforce NA134 Salesforce NA136 Salesforce EU46 Salesforce EU40 Salesforce EU47 Salesforce DEU25 Salesforce NA107 Salesforce NA75 Salesforce EU33 Salesforce EU41 Salesforce NA91 Salesforce IND1 Salesforce NA213 Salesforce NA138 Salesforce NA132 Salesforce NA131 Salesforce EU36 Salesforce EU42 Salesforce NA122 Salesforce NA124 Salesforce NA140 Salesforce NA127 Salesforce NA110 Salesforce NA160 Salesforce NA148 Salesforce NA174 Salesforce NA173 Salesforce NA211 Salesforce EU17 Salesforce UM6 Salesforce NA171 Salesforce NA150 Salesforce AP0 Salesforce EU18 Salesforce EU27 Salesforce NA100 Salesforce NA172 Salesforce NA139 Salesforce FRA32 Salesforce NA128 Salesforce NA111 Salesforce NA142 Salesforce NA112 Salesforce NA135 Salesforce NA117 Salesforce NA123 Salesforce NA196 Salesforce NA95 Salesforce NA96 Salesforce NA126 Salesforce NA115 Salesforce NA114 Salesforce EU30 Salesforce EU19 Salesforce NA105 Salesforce EU32 Salesforce EU31 Salesforce NA82 Salesforce EU26 Salesforce EU29 Salesforce EU28 Salesforce EU44 Salesforce NA167 Salesforce UM3 Salesforce UM1 Salesforce AP24 Salesforce EU45 Salesforce NA164 Salesforce NA156 Salesforce UM9 Salesforce NA158 Salesforce NA153 Salesforce NA162 Salesforce NA102 Salesforce NA210 Salesforce BRA3 Salesforce CAN25 Salesforce DEU38 Salesforce EU37 Salesforce EU39 Salesforce NA166 Salesforce NA204 Salesforce NA168 Salesforce NA169 Salesforce NA152 Salesforce UM8 Salesforce NA149 Salesforce NA151 Salesforce NA163 Salesforce NA206 Salesforce EU35 Salesforce NA207 Salesforce NA212 Salesforce SWE1 Salesforce NA225 Salesforce NA224 Salesforce DEU11 Salesforce FRA36 Salesforce GBR1 Salesforce UM5 Salesforce NA208 Salesforce EU43 Salesforce NA170 Salesforce UM2 Salesforce UM7
Latest Updates ( sorted recent to last )
UPDATE almost 2 years ago - at 01/24/2023 04:51AM

The team developed a fix which was successfully reviewed and validated. We are implementing the fix via a configuration change across all the impacted instances. This fix will take approximately 30 minutes to complete. The team remains engaged and will continue to monitor the instance performance levels to ensure stability across all the impacted instances.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE almost 2 years ago - at 01/24/2023 04:14AM

After further review and analysis, the team determined a fix forward as the potential path to resolution and is currently working on implementing the fix via a change across all the impacted instances. This activity will take 30 minutes to complete. The team has paused the change rollback on the cluster as it believes the fix forward is the fastest way to mitigate the impact on our customers.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE almost 2 years ago - at 01/24/2023 03:05AM

The Salesforce Technology team has identified recent configuration changes to the CDP clusters as the likely cause of the issue. The team is working to roll back the changes on the cluster and will monitor to see if it helps mitigate the impact. In parallel, the team is exploring alternate paths to resolution.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

CORRECTION almost 2 years ago - at 01/24/2023 02:52AM

We investigated further and identified that a subset of customers on EU28 is also impacted.

UPDATE almost 2 years ago - at 01/24/2023 02:38AM

As of 21:30 UTC, on January 23, 2023, the Salesforce Technology team is aware of a feature disruption impacting Salesforce Customer Data Platform (CDP) services. Some customers using the CDP functionality may experience CDP queries not returning any results.
The team continues to investigate and explore multiple paths to resolve the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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