Outage in Salesforce

Feature Disruption

Resolved Minor

January 30, 2023 - Started almost 2 years ago - Lasted about 3 hours

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Outage Details

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Components affected

Salesforce POD58 Salesforce POD151 Salesforce POD161 Salesforce POD173 Salesforce POD235 Salesforce OCI-AP1 Salesforce POD157 Salesforce POD34 Salesforce POD41 Salesforce POD79 Salesforce POD97 Salesforce POD116 Salesforce POD121 Salesforce POD174 Salesforce POD38 Salesforce POD65 Salesforce POD67 Salesforce POD69 Salesforce POD74 Salesforce POD191 Salesforce POD46 Salesforce POD200 Salesforce POD226 Salesforce POD81 Salesforce POD90 Salesforce POD92 Salesforce POD107 Salesforce POD118 Salesforce POD197 Salesforce POD214 Salesforce POD125 Salesforce POD135 Salesforce POD138 Salesforce POD141 Salesforce POD144 Salesforce POD178 Salesforce POD108 Salesforce POD127 Salesforce POD134 Salesforce POD179 Salesforce POD106 Salesforce POD202 Salesforce POD193 Salesforce POD218 Salesforce POD229 Salesforce POD49 Salesforce POD62 Salesforce POD185 Salesforce POD163 Salesforce POD206 Salesforce POD184 Salesforce POD55 Salesforce POD160 Salesforce POD148 Salesforce POD122 Salesforce POD186 Salesforce POD188 Salesforce POD56 Salesforce POD57 Salesforce POD59 Salesforce POD158 Salesforce POD203 Salesforce POD219 Salesforce POD137 Salesforce POD140 Salesforce POD168 Salesforce POD207 Salesforce POD189 Salesforce POD54 Salesforce POD208 Salesforce POD209 Salesforce CCINT-US01 Salesforce POD217 Salesforce POD216 Salesforce OCI-EU01 Salesforce OCI-US1 Salesforce POD212 Salesforce POD213 Salesforce POD234 Salesforce POD248 Salesforce POD249 Salesforce POD40 Salesforce POD83 Salesforce POD64 Salesforce POD91 Salesforce POD112 Salesforce POD117 Salesforce POD119 Salesforce POD165 Salesforce POD196 Salesforce POD72 Salesforce POD143 Salesforce POD228 Salesforce POD126 Salesforce POD130 Salesforce POD132 Salesforce POD63 Salesforce ODS-US01 Salesforce POD51 Salesforce POD149 Salesforce POD53 Salesforce POD154 Salesforce POD155 Salesforce POD177 Salesforce POD240 Salesforce POD241 Salesforce POD244 Salesforce POD245 Salesforce POD85 Salesforce POD147 Salesforce POD35 Salesforce POD61 Salesforce POD78 Salesforce POD80 Salesforce POD195 Salesforce POD76 Salesforce POD190 Salesforce POD39 Salesforce POD48 Salesforce POD204 Salesforce POD60 Salesforce POD70 Salesforce POD84 Salesforce POD88 Salesforce POD95 Salesforce POD105 Salesforce POD109 Salesforce POD114 Salesforce POD66 Salesforce POD71 Salesforce POD96 Salesforce POD104 Salesforce POD124 Salesforce POD133 Salesforce POD145 Salesforce POD211 Salesforce POD166 Salesforce POD167 Salesforce POD227 Salesforce POD172 Salesforce POD198 Salesforce ODS-US03 Salesforce POD156 Salesforce POD153 Salesforce POD36 Salesforce POD43 Salesforce POD146 Salesforce POD194 Salesforce POD47 Salesforce POD87 Salesforce POD175 Salesforce POD73 Salesforce POD75 Salesforce POD77 Salesforce POD82 Salesforce POD86 Salesforce POD93 Salesforce POD201 Salesforce POD205 Salesforce POD164 Salesforce POD89 Salesforce POD220 Salesforce POD94 Salesforce POD221 Salesforce POD113 Salesforce POD115 Salesforce POD120 Salesforce POD131 Salesforce POD136 Salesforce POD139 Salesforce POD142 Salesforce POD210 Salesforce POD187 Salesforce POD52 Salesforce POD150 Salesforce POD159 Salesforce POD170 Salesforce POD171 Salesforce POD199 Salesforce POD176 Salesforce POD37 Salesforce POD42 Salesforce POD44 Salesforce POD152 Salesforce POD45 Salesforce POD68 Salesforce POD215 Salesforce POD192 Salesforce POD162 Salesforce POD169 Salesforce POD123

Latest Updates ( sorted recent to last )

UPDATE almost 2 years ago - at 01/30/2023 04:36PM

The Salesforce Technology team has identified application pods that were in an unsatisfactory state. To mitigate this issue, new application pods have been recreated. The teams are validating results and monitoring performance.

We’ll provide an update in 30 minutes or sooner as additional information becomes available.

UPDATE almost 2 years ago - at 01/30/2023 04:05PM

The Salesforce Technology team has explored the possibility of performing a rollback on the impacted instances to bring customers out of impact. That activity, however, has been put on hold for now because the root cause is not fully understood at this point. The Technology team is exploring multiple additional paths to resolution.

We’ll provide an update in 30 minutes or sooner as additional information becomes available.

UPDATE almost 2 years ago - at 01/30/2023 03:35PM

The Salesforce technology team are examining what steps can be taken to restore the service. As this feature disruption is understood to be a result of a recent change case a rollback to a previous version is being explored as a remediation step.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE almost 2 years ago - at 01/30/2023 03:09PM

The Salesforce Technology team is continuing their investigation into an intermittent feature disruption impacting customers using the Business Manager feature switches. Customers may see their personalized feature switch values return briefly before being reset to the default values. Relevant teams are actively exploring routes to remediate the impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE almost 2 years ago - at 01/30/2023 02:35PM

At 12:30 UTC, on January 30, 2023, a recent change implemented by the Salesforce Technology team resulted in a feature disruption for customers using the Business Manager feature switches. The change has reset the feature switches to default values. This is only impacting customers with personalized values in the feature switch. Customers may see a variety of issues depending on how they use feature switches, for example, in some cases orders may not be processed as expected.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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