Outage in Salesforce

Commerce Cloud Performance Degradation - Carts

Resolved Minor
February 05, 2023 - Started almost 2 years ago - Lasted about 1 hour

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Outage Details

There’s a Commerce Cloud performance degradation affecting cart functions on some customer storefronts. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD74
Latest Updates ( sorted recent to last )
UPDATE almost 2 years ago - at 02/05/2023 07:47PM

The Technology team has engaged additional engineering resources to assist in the investigation. They are currently performing restarts and investigating potential network issues.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE almost 2 years ago - at 02/05/2023 07:19PM

At 17:54 UTC on February 05, 2023, the Salesforce Technology team noted a feature degradation affecting customers on POD74 instances of the Salesforce Commerce Cloud Production environment. The team are engaged and continues to investigate the alerts.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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