Performance Degradation

The team believes the impact has been fully mitigated, as of deployment completion times for each instance. Out of an abundance of caution, further validations will be undertaken for both instances before confirming an incident all-clear. This process will be in place for the next number of hours.

This Trust posting will remain open during this period, and we’ll provide an update once this process has been completed or upon a significant update.

The deployment release to IND7 has completed as of 20:33 UTC. Initial indications appear positive, and customers on IND7 should begin experiencing improved performance.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The deployment release to IND7 is still ongoing. We currently don’t have an estimated time for completion but we’ll provide an update in 60 minutes or sooner if additional information becomes available.

The team has completed validations, initial indications appear positive, and customers on IND43 should begin experiencing improved performance. The team is now moving forward with releasing the deployment to IND7.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The deployment release has begun for IND43. Once completed, the team will undertake post-deployment validations to ensure the issue has been addressed before deploying to IND7.

We don’t have an estimated time for completion, but we’ll provide an update in 60 minutes or sooner if additional information becomes available.

The team continues to pursue the potential of releasing a deployment to address the underlying issue. This swimlane is undergoing a complete analysis before proceeding, and all hands are on deck to assist with this.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The team has narrowed down the likely trigger to a versioning mismatch between the database and app tiers and is pursuing the potential of releasing a deployment to correct this. Validations are ongoing before proceeding.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The fix encountered issues during the final stages of implementation. The team is now exploring alternative paths to resolution, and additional resources are engaged to assist with this.

At this time, customers may experience various degrees of performance degradation, including but not limited to difficulties deleting records.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

We are investigating a potential cause of the issue.

We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

We isolated the issue to the database tier and are working to find the best path to resolution. We will provide an update in 30 minutes or sooner if we have more information.

We isolated the issue to the database tier and are working to find the best path to resolution. We will provide an update in 30 minutes or sooner if we have more information.