OmniChannel Inventory Service Disruption

We are monitoring the instance performance levels and reviewing if customers continue to be affected by this incident.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The team is implementing rate limiting on the source of the resource contention and believes this will bring the service back to a healthy state. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The team is continuing to investigate and has engaged additional resources to assist. They are now determining if the implementation of rate limiting on a potential source of resource contention is viable. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 21:19 UTC on March 6, 2023, the Salesforce Technology team noted a service disruption impacting the Commerce Cloud OmniChannel Inventory service. Customer Storefronts that leverage this service may be experiencing time-out errors during checkout.

The team identified the potential trigger as being related to a database resource contention. They have initiated action to alleviate the contention and will assess its effectiveness in the next 10-15 minutes.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.