Performance Degradation

At 12:45 UTC, the majority of the customers are out of service disruption, after the database failover activity was completed, followed by the application tier rolling restart. However, a small subset of customers may experience a trailing performance degradation as we continue to perform application-tier rolling restarts.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At approximately 12:30 UTC, the team completed the database failover activity and decided to perform an application tier rolling restart to establish connectivity with the new active database. We are closely monitoring the performance levels of the instance.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 11:26 UTC, on March 20, 2023, the Salesforce Technology team noted a service disruption impacting the IND7 instance within the Salesforce production environment. During a service disruption, users are unable to log into Salesforce or access any of their services.

We initially communicated that a site switch is required to restore the services. However, after additional investigations, the team noted that a database failover will be the quickest path to bring the instance back to a healthy state. We apologize for any confusion this may have caused.

The team is closely monitoring the progress on the failover of the database services. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We have determined that a site switch is required for quickest resolution and are starting the site switch now. During this time the Salesforce service will be unavailable to customers.