Outage in Salesforce

Performance Degradation

Resolved Minor
April 13, 2023 - Started over 2 years ago - Lasted about 3 hours

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce DB50241 Salesforce DB11104 Salesforce DB50050 Salesforce DB11036 Salesforce DB429 Salesforce DB11126 Salesforce DB442 Salesforce DB11292 Salesforce DB11220 Salesforce DB11018 Salesforce DB430 Salesforce DB421 Salesforce DB431 Salesforce DB462 Salesforce DB50109 Salesforce DB50508 Salesforce DB50088 Salesforce DB50082 Salesforce DB11037 Salesforce DB11451 Salesforce DB50193 Salesforce DB50086 Salesforce DB50202 Salesforce DB11026 Salesforce DB11103 Salesforce DB50112 Salesforce DB50129 Salesforce DB50153 Salesforce DB11232 Salesforce DB11391 Salesforce DB11433 Salesforce DB11475 Salesforce DB50068 Salesforce DB50169 Salesforce DB50201 Salesforce DB50242 Salesforce DB50268 Salesforce DB50297 Salesforce DB11181 Salesforce DB11337 Salesforce DB50062 Salesforce DB409 Salesforce DB432 Salesforce DB11105 Salesforce DB11202 Salesforce DB50148 Salesforce DB11055 Salesforce DB50171 Salesforce DB50248 Salesforce DB11123 Salesforce DB38 Salesforce DB455 Salesforce DB50002 Salesforce DB11057 Salesforce DB50127 Salesforce DB11144 Salesforce DB11034 Salesforce DB50265 Salesforce DB11053 Salesforce DB50013 Salesforce DB50010 Salesforce DB11304 Salesforce DB11008 Salesforce DB50006 Salesforce DB50032 Salesforce DB417 Salesforce DB50075 Salesforce DB50014 Salesforce DB11060 Salesforce DB11042 Salesforce DB50087 Salesforce DB11310 Salesforce DB11253 Salesforce DB11403 Salesforce DB50290 Salesforce DB50211 Salesforce DB50233 Salesforce DB50254 Salesforce DB50057 Salesforce DB50257 Salesforce DB11262 Salesforce DB11325 Salesforce DB50142 Salesforce DB50011 Salesforce DB11122 Salesforce DB11135 Salesforce DB50083 Salesforce DB50178 Salesforce DB11397 Salesforce DB50020 Salesforce DB50064 Salesforce DB50149 Salesforce DB50272 Salesforce DB50203 Salesforce DB50000 Salesforce DB50007 Salesforce DB50033 Salesforce DB50017 Salesforce DB50040 Salesforce DB50084 Salesforce DB11006 Salesforce DB11058 Salesforce DB11124 Salesforce DB50079 Salesforce DB50130 Salesforce DB50212 Salesforce DB11021 Salesforce DB50227 Salesforce DB50274 Salesforce DB11147 Salesforce DB50259 Salesforce DB418 Salesforce DB50052 Salesforce DB11100 Salesforce DB11044 Salesforce DB50018 Salesforce DB11132 Salesforce DB50501 Salesforce DB11011 Salesforce DB11128 Salesforce DB11328 Salesforce DB50065 Salesforce DB50154 Salesforce DB50223 Salesforce DB50267 Salesforce DB50239 Salesforce DB26 Salesforce DB435 Salesforce DB11108 Salesforce DB50115 Salesforce DB50036 Salesforce DB50061 Salesforce DB50090 Salesforce DB11013 Salesforce DB11079 Salesforce DB11478 Salesforce DB50066 Salesforce DB413 Salesforce DB11142 Salesforce DB11214 Salesforce DB11355 Salesforce DB50008 Salesforce DB50055 Salesforce DB50214 Salesforce DB19 Salesforce DB414 Salesforce DB11334 Salesforce DB50160 Salesforce DB32 Salesforce DB408 Salesforce DB449 Salesforce DB50102 Salesforce DB434 Salesforce DB50063 Salesforce DB11136 Salesforce DB50114 Salesforce DB461 Salesforce DB11158 Salesforce DB11226 Salesforce DB50100 Salesforce DB50151 Salesforce DB50187 Salesforce DB50273 Salesforce DB27 Salesforce DB11137 Salesforce DB443 Salesforce DB11069 Salesforce DB11150 Salesforce DB11050 Salesforce DB11373 Salesforce DB11454 Salesforce DB50195 Salesforce DB50205 Salesforce DB50215 Salesforce DB50184 Salesforce DB50253 Salesforce DB50264 Salesforce DB11295 Salesforce DB50037 Salesforce DB50122 Salesforce DB50217 Salesforce DB50251 Salesforce DB11009 Salesforce DB447 Salesforce DB11025 Salesforce DB11016 Salesforce DB11063 Salesforce DB11143 Salesforce DB11244 Salesforce DB11466 Salesforce DB50012 Salesforce DB11175 Salesforce DB11247 Salesforce DB412 Salesforce DB445 Salesforce DB11027 Salesforce DB11020 Salesforce DB11085 Salesforce DB50198 Salesforce DB50294 Salesforce DB50230 Salesforce DB11151 Salesforce DB50502 Salesforce DB11370 Salesforce DB50105 Salesforce DB50296 Salesforce DB11098 Salesforce DB11277 Salesforce DB50022 Salesforce DB50277 Salesforce DB50103 Salesforce DB50207 Salesforce DB50094 Salesforce DB11280 Salesforce DB50034 Salesforce DB50107 Salesforce DB50104 Salesforce DB50208 Salesforce DB50126 Salesforce DB11022 Salesforce DB11127 Salesforce DB11364 Salesforce DB50026 Salesforce DB50049 Salesforce DB458 Salesforce DB11004 Salesforce DB50245 Salesforce DB50031 Salesforce DB50081 Salesforce DB11162 Salesforce DB11031 Salesforce DB11283 Salesforce DB11418 Salesforce DB50125 Salesforce DB50170 Salesforce DB50246 Salesforce DB50292 Salesforce DB50235 Salesforce DB11160 Salesforce DB11035 Salesforce DB11385 Salesforce DB50289 Salesforce DB50504 Salesforce DB11056 Salesforce DB11121 Salesforce DB11223 Salesforce DB11382 Salesforce DB11442 Salesforce DB11229 Salesforce DB50236 Salesforce DB50097 Salesforce DB11161 Salesforce DB50196 Salesforce DB50181 Salesforce DB50232 Salesforce DB50222 Salesforce DB50266 Salesforce DB50073 Salesforce DB11163 Salesforce DB11140 Salesforce DB11235 Salesforce DB11331 Salesforce DB50157 Salesforce DB50291 Salesforce DB50015 Salesforce DB11168 Salesforce DB50146 Salesforce DB11301 Salesforce DB50503 Salesforce DB425 Salesforce DB459 Salesforce DB11075 Salesforce DB11093 Salesforce DB11190 Salesforce DB11208 Salesforce DB11367 Salesforce DB11448 Salesforce DB50238 Salesforce DB11099 Salesforce DB50025 Salesforce DB50280 Salesforce DB50209 Salesforce DB50260 Salesforce DB50286 Salesforce DB50288 Salesforce DB50204 Salesforce DB50509 Salesforce DB13001 Salesforce DB11346 Salesforce DB11400 Salesforce DB50174 Salesforce DB50147 Salesforce DB11080 Salesforce DB11322 Salesforce DB463 Salesforce DB11199 Salesforce DB11259 Salesforce DB49 Salesforce DB11029 Salesforce DB11196 Salesforce DB50099 Salesforce DB11078 Salesforce DB11084 Salesforce DB11129 Salesforce DB11388 Salesforce DB11051 Salesforce DB11406 Salesforce DB11457 Salesforce DB50219 Salesforce DB50247 Salesforce DB415 Salesforce DB400 Salesforce DB50016 Salesforce DB11066 Salesforce DB50039 Salesforce DB50051 Salesforce DB50058 Salesforce DB11134 Salesforce DB428 Salesforce DB11032 Salesforce DB11082 Salesforce DB50060 Salesforce DB11141 Salesforce DB441 Salesforce DB11083 Salesforce DB11167 Salesforce DB11238 Salesforce DB11358 Salesforce DB11439 Salesforce DB50056 Salesforce DB50077 Salesforce DB50128 Salesforce DB50197 Salesforce DB50293 Salesforce DB50250 Salesforce DB50001 Salesforce DB50009 Salesforce DB11014 Salesforce DB11040 Salesforce DB11274 Salesforce DB50101 Salesforce DB50190 Salesforce DB33 Salesforce DB411 Salesforce DB453 Salesforce DB50108 Salesforce DB11038 Salesforce DB50113 Salesforce DB11041 Salesforce DB11107 Salesforce DB11409 Salesforce DB50271 Salesforce DB50256 Salesforce DB11153 Salesforce DB11217 Salesforce DB11028 Salesforce DB50078 Salesforce DB50070 Salesforce DB50226 Salesforce DB422 Salesforce DB444 Salesforce DB11154 Salesforce DB50091 Salesforce DB11054 Salesforce DB11256 Salesforce DB11298 Salesforce DB11436 Salesforce DB50176 Salesforce DB50229 Salesforce DB11340 Salesforce DB11379 Salesforce DB50089 Salesforce DB50177 Salesforce DB419 Salesforce DB452 Salesforce DB11159 Salesforce DB11062 Salesforce DB11077 Salesforce DB11250 Salesforce DB11472 Salesforce DB50136 Salesforce DB50194 Salesforce DB11005 Salesforce DB50004 Salesforce DB50029 Salesforce DB11090 Salesforce DB50123 Salesforce DB427 Salesforce DB439 Salesforce DB446 Salesforce DB460 Salesforce DB50121 Salesforce DB11000 Salesforce DB50043 Salesforce DB11002 Salesforce DB11106 Salesforce DB11166 Salesforce DB11394 Salesforce DB11460 Salesforce DB50074 Salesforce DB50218 Salesforce DB440 Salesforce DB50005 Salesforce DB50030 Salesforce DB50124 Salesforce DB11003 Salesforce DB11265 Salesforce DB11463 Salesforce DB50145 Salesforce DB50220 Salesforce DB50283 Salesforce DB11001 Salesforce DB11059 Salesforce DB11415 Salesforce DB50295 Salesforce DB11187 Salesforce DB11076 Salesforce DB50098 Salesforce DB11097 Salesforce DB11184 Salesforce DB11289 Salesforce DB11445 Salesforce DB50038 Salesforce DB50080 Salesforce DB50152 Salesforce DB11205 Salesforce DB11316 Salesforce DB11349 Salesforce DB11430 Salesforce DB50085 Salesforce DB50166 Salesforce DB50244 Salesforce DB11138 Salesforce DB50067 Salesforce DB11039 Salesforce DB11010 Salesforce DB11268 Salesforce DB11307 Salesforce DB11424 Salesforce DB50021 Salesforce DB50221 Salesforce DB11012 Salesforce DB50028 Salesforce DB11172 Salesforce DB11271 Salesforce DB11313 Salesforce DB11427 Salesforce DB50133 Salesforce DB50173 Salesforce DB50199 Salesforce DB11052 Salesforce DB11033 Salesforce DB11178 Salesforce DB50047 Salesforce DB11286 Salesforce DB11343 Salesforce DB11412 Salesforce DB50163 Salesforce DB50249 Salesforce DB11073 Salesforce DB11088 Salesforce DB11361 Salesforce DB11421 Salesforce DB50172 Salesforce DB11074 Salesforce DB11091 Salesforce DB11169 Salesforce DB50150 Salesforce DB11319 Salesforce DB50139 Salesforce DB50175 Salesforce DB50269 Salesforce DB457 Salesforce DB11193 Salesforce DB11241 Salesforce DB11376 Salesforce DB50019 Salesforce DB50076 Salesforce DB50506 Salesforce DB50310 Salesforce DB50307 Salesforce DB50304 Salesforce DB50255 Salesforce DB50301 Salesforce DB50298 Salesforce DB465 Salesforce DB50513 Salesforce DB11133 Salesforce DB11081 Salesforce DB11102 Salesforce DB11015 Salesforce DB50225 Salesforce DB50270 Salesforce DB50106 Salesforce DB11156 Salesforce DB50224 Salesforce DB437 Salesforce DB11007 Salesforce DB50003 Salesforce DB50027 Salesforce DB11157 Salesforce DB11030 Salesforce DB11101 Salesforce DB11211 Salesforce DB11352 Salesforce DB50054 Salesforce DB11061 Salesforce DB11165 Salesforce DB11164 Salesforce DB11469 Salesforce DB50053 Salesforce DB50200 Salesforce DB50243 Salesforce DB11049 Salesforce DB50262
Latest Updates ( sorted recent to last )
UPDATE over 2 years ago - at 04/13/2023 09:04AM

Engineers have completed the rollback and confirmed that new jobs will no longer be impacted. They are continuing to pause and restart jobs which had been impacted and this is expected to be completed in the next hour. Once this is complete, and the backlog cleared, customers will no longer be in impact.

We will provide an update upon significant developments or sooner if additional information becomes available.

UPDATE over 2 years ago - at 04/13/2023 08:45AM

The team has developed a fix which has been tested and validated. It will be applied to the impacted Stacks shortly. In a parallel swimlane engineers have paused and restarted email send jobs which had been impacted from the start of the incident.

Engineers have also updated the start time of this incident to be 00:00 UTC on April 13, 2023.

We will provide an update upon significant developments or sooner if additional information becomes available.

UPDATE over 2 years ago - at 04/13/2023 06:40AM

The team is currently working on the necessary pre-tasks for the release rollback to resolve the issue.
We will provide an update upon significant developments or sooner if additional information becomes available.

UPDATE over 2 years ago - at 04/13/2023 06:12AM

At 23:30 UTC, on April 12, 2023, the Salesforce Technology team became aware of a performance degradation impacting Stacks 4,11,13, and 50 within the Marketing Cloud production environment. During this time, a subset of customers may experience delays with Email Campaign sends.
Upon investigation, the team determined a recent release as a potential trigger of the issue and identified release rollback as the fastest path to resolution. We are investigating the issue and exploring multiple paths to resolution.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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