Commerce Cloud Regional Service Disruption – Managed Runtime

As of 20:24 UTC, all production environment Storefronts have been successfully moved to US East 2 to restore accessibility for impacted Storefronts. Validation checks are currently being conducted by our teams to ensure the restoration of all production sites. We will provide further updates once the validation process is complete.

If your Storefront is in a non-production environment you can follow the steps below to manually move your Storefront to a different region to restore your site.


1. https://runtime.commercecloud.com/
2. Navigate to their Project
3. Select the environment they want to move
4. Environment Settings
5. Advanced
6. Edit
7. Change the Region

Title: Commerce Cloud Third-Party Disruption

Issue: A disruption was detected by the Salesforce Technology team at 18:57 UTC on June 13, 2023, impacting Commerce Cloud Storefronts in the US East 1 region. To address this, we have initiated a site switch to the US East 2 data center, and we anticipate that customer Storefronts will become available shortly.

Impact: Affected users in this region are currently unable to access their Storefront. The issue has been identified as being caused by a third-party provider, and our teams are actively collaborating with them to address and resolve the issue.

An update will be posted to the incident thread in 30 minutes, or sooner if additional information becomes available