Commerce Cloud Performance Degradation-Storefronts and Business Manager

The Technology team is moving ahead with deploying the patch fix to the remaining affected PODs. The patch fix will be a non-disruptive change and won’t cause any additional impact on any of the active PODs. The non-disruptive update will take several hours to complete. The Technology team is closely monitoring the progress.

Note: After the patch is deployed. Customers are advised to restart their services to see improvements.

We’ll provide an update upon significant update, or sooner if additional information becomes available.

The Technology team is moving ahead with deploying the patch fix to the affected PODs and is expected to take about 60 minutes. The patch fix will be a non-disruptive change and won’t cause any additional impact on any of the active customer PODs.

Note: After the patch is deployed. Customers are advised to restart their services to see improvements.

We’ll provide an update in 90 minutes or sooner if additional information becomes available.

The Technology team finished deploying and validation steps on the test POD240. Engineers observed positive outcomes during monitoring.

Additional affected PODs have also been posted.

We’ll provide an update in 90 minutes or sooner if additional information becomes available.

The Technology team successfully deployed the patch to the canary POD240 and is validating with the final checks. Customers are advised to perform app restarts to restore their services.

Note: The Technology team has identified an additional list of impacted PODs after reviewing logs, we’ll l include them in our next update.

We’ll provide an update in 90 minutes or sooner if additional information becomes available.

The Salesforce Technology team successfully rolled back the recent release. The patch to permanently resolve the issue has been built and tested, to be deployed as a non-disruptive update on the APAC and EMEA pods.

A subset of customers may experience performance degradation affecting Cloud Business Manager, customer storefront functionality or Open Commerce API calls across multiple APAC and EU nodes after the recent release.

We’ll provide an update in 90 minutes or sooner if additional information becomes available.

The Technology team has successfully completed the rollback of the GA release 23.7.2.33 on one pod (Pod 132), and this has restored services for impacted customers on that pod. They are now underway with a targeted rollback of other affected pods. It is expected to take up to two hours to complete this step. During this time, customers may continue to experience a performance degradation affecting Cloud Business Manager and customer storefront functionality or Open Commerce API calls.

We’ll provide an update in 90 minutes or sooner if additional information becomes available.

The Technology team has identified the cause of the issue and is preparing to roll back the GA release 23.7.2.33 in a staggered approach across the impacted nodes. A time frame for completion will be provided when available.

A subset of customers may experience performance degradation affecting Cloud Business Manager and customer storefront functionality or Open Commerce API calls across multiple APAC and EU nodes after the recent release.

We’ll provide an update in 90 minutes or sooner if additional information becomes available.

The Technology team investigating the performance degradation issue after the recent release confirmed the impact is limited to the APAC and EU regions. The AMER region and London have not received the release.

The Technology team are working on developing and validating a patch and concurrently validating the option of a version rollback.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Salesforce Technology team continues investigating the performance degradation affecting Cloud Business Manager and customer storefront functionality across multiple nodes after the recent release.

Measures have been made to prevent further release deployments globally while the investigation is underway.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Salesforce Technology team is investigating the performance degradation affecting Cloud Business Manager and customer storefront functionality across multiple nodes after the recent release.

The affected nodes have been updated to include POD112 and POD164.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.