Feature Degradation

The Salesforce Technology team confirmed the dependent services have returned to a healthy state. Teams are monitoring performance and completing all health checks prior to declaring an all-clear. We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Upon further investigation, the Technology team determined that some components of a dependent service are experiencing intermittent connection failures due to high memory utilization. The Technology team has disabled these components and is performing a restart of the nodes to fully restore the services.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Upon further investigation, the Technology team has identified that another service has reached its capacity threshold and is causing failure with memory allocation. The team continues to investigate the issue and analyze data to determine the best path to resolution.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Technology team continues to monitor memory utilization and allocate additional memory in an effort to restore the services.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Technology team further identified high memory utilization while bringing the service out of impact and is in the process of increasing the allocated memory. The team is performing additional health checks while continuing to fully restore the services.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Technology team has made significant progress in bringing the impacted services back online and continues to work on fully restoring the services.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The Salesforce Technology team noted that the service responsible for managing the file system namespace and controlling access to the files at the database tier went into an unresponsive state. The team is working to bring the impacted services back online, which we believe will resolve the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The Salesforce Technology team was alerted via monitoring of a feature degradation, impacting the Hyperforce instances in the US West region. During this feature degradation, some features are unavailable or run at less than optimal performance. The issue impacts a support service used by the application tier, which supports features including Custom Big Objects, Chatbots, Login Forensics, Field Audit Trail, and Chatter.