Service Disruption

Site-switch activities for CS174 completed at 13:49 UTC

Site-switch activities for CS173 completed at 13:51 UTC

This concludes all site-switch activities for all instances required at this time. Post site-switch checks and investigations into the incident trigger continue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Further investigations have confirmed that CS102, CS106, CS107, CS365, EU18, EU26, EU30, and EU31 are not impacted by this incident at this time. No site-switch activities are required for these instances.

These instances will now be removed from further postings, and we apologize for any concern caused by their initial inclusion.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Site-switch activities for CS128 completed at 12:46 UTC

Site-switch activities for CS129 completed at 12:51 UTC

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Site-switch activities for EU33 completed at 12:20 UTC

Site-switch activities for EU40 completed at 12:22 UTC

Site-switch activities for EU41 completed at 12:24 UTC

Site-switch activities for EU43 completed at 12:32 UTC

The start time of the incident has also been revised from 10:13 to 10:06 UTC.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Site-switch activities for EU37 completed at 12:00 UTC.

Site-switch activities for EU38 completed at 12:05 UTC.

Site-switch activities for EU35 completed at 12:11 UTC.

Site-switch activities for EU33, EU40, and EU41 are still in progress.

CS102, CS106, CS107, CS128, CS129, CS365, EU18, EU26, EU30, and EU31 have been identified as impacted and site switch activities are being prepared for these additional instances.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Additional info: Customers will experience some expected temporary post-site-switch performance degradation. This will subside approximately 20-30 minutes after individual completion times.

Site-switch activities have begun for EU33, EU40, and EU41.

EU35, EU37, and EU38 are still in progress.

EU32, EU42, and EU45 are continuing to experience some expected temporary post-site-switch performance degradation. This is expected to subside approximately 20-30 minutes after individual completion times.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Site-switch activities for EU32 completed at 11:34 UTC. Site-switch activities for EU42 completed at 11:38 UTC. Site-switch activities for EU45 completed at 11:39 UTC. Customers on these instances should now begin to see signs of improvement, however, some temporary trailing performance degradation may still be experienced.

EU35, EU37, and EU38 are still in progress.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

A site-switch is now underway for EU35, EU37, and EU38. Site-switch activities for EU32, EU42, and EU45 are still in progress.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

A site-switch is currently underway for EU32, EU42 and EU45. Preparations are still underway for all other instances.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Investigations have highlighted that the impact radius is less then initially understood. Instances that are not experiencing impact (CS89, CS102, CS106, CS107, CS128, CS129, CS173, CS174, CS365, EU18, EU26, EU27, EU30, EU31) will be removed from further postings and we apologise for any concern caused by their initial inclusion.

Engineers continue to explore multiple mitigation measures and a site-switch is currently being prepared for impacted instances.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 10:13 UTC, on November 02, 2023, the Salesforce Technology team were alerted to a possible power supply issue impacting the CDG datacenter. As a result, multiple instances are currently experiencing a service disruption and end users cannot access their services. On-site teams are actively investigating and multiple mitigation measures are currently being assessed.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.