On Demand Sandbox Service Disruption

The restart of the network component did not yield positive results. In an effort to resolve the issue, our Salesforce Technology team is in the process of performing a fleet-wide restart of internal services across all the impacted instances. Initial reports are positive after the restart of this service and the team continues to validate the results.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Salesforce Technology team is continuing their investigation. They’ve identified an ODS file system upgrade that took place during the weekend. The team is restarting a network component in an effort to restore the ODS services.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 08:47 UTC, on November 06, 2023, the Salesforce Technology team became aware of a service disruption impacting a subset of customers using On-Demand Sandboxes (ODS) in the B2C Commerce Cloud environment.

A subset of customers are observing issues when uploading code to Business Manager and some are not able to access Storefronts. Account Manager remains unaffected.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.