Performance Degradation

The Salesforce Technology team is continuing to deploy and monitor the progress of the release across all impacted instances.

We’ll provide an update in 6 hours or sooner if additional information becomes available.

The Salesforce Technology team continues to deploy the release across all impacted instances.
We don't have an estimated time for completion. We’ll provide an update in 6 hours or sooner if additional information becomes available.

The Salesforce Technology team has initiated a deployment of the release. We anticipate that the deployment will take several hours to complete.

We’ll provide an update in 4 hours or sooner if additional information becomes available.

The Technology team has confirmed release will be deployed around 01:00 UTC after the verification has been completed.

We will provide an update in 4 hours or sooner if additional information becomes available.

The Technology team has encountered some errors during the deployment and is working actively to mitigate the issue. The changes to the deployment are being validated on test instances and once complete, will be rolled out to the affected instances. This is expected to take some time to complete and our team will monitor the deployment.

We will provide an update in 2 hours or sooner if additional information becomes available.

The deployment has been successfully validated on a test instance. The engineering team is preparing to roll out the deployment to the affected instances which should resolve the issue for customers.

We’ll provide an update in 2 hours or sooner if additional information becomes available.

The deployment is being validated on test instances and once complete will be rolled out to the affected instances. This is expected to take some time to complete and our engineers will monitor the deployment.

We’ll provide an update in 2 hours or sooner if additional information becomes available.

Upon further validation, one of the test instances resulted in missing certificates causing connection failures. Additional teams are assisting in putting together the updated certificates as a package deployment to address the issue on all the affected Hyperforce instances. The activity of identifying the correct certificates is expected to take time.

We’ll provide an update in 2 hours or sooner if additional information becomes available.

The Salesforce Technology team completed release rollback and identified a fix forward and it has been deployed to a test instance. Further validations are in progress before the fix is permanently deployed to all the affected hyperforce instances.

We’ll provide an update in 90 minutes or sooner if additional information becomes available.

The Salesforce Technology team is actively monitoring and performing the release rollback. This activity is taking longer than expected. In parallel, additional teams are engaged for further investigation.

We’ll provide an update in 90 minutes or sooner if additional information becomes available

Upon further investigation and reviewing error log analysis, the Salesforce Technology team determined a recent release as the likely trigger of the issue. To alleviate the impact, the team is working to roll back the change.
The rollback is expected to take approximately 60 minutes to complete.

We’ll provide an update in 90 minutes or sooner if additional information becomes available.

At 02:30 UTC, on January 9, 2024, the Salesforce Technology team became aware of a performance degradation, impacting multiple Hyperforce instances. Customers may experience delays and encounter errors while attempting to access Files and Attachments, for instances that aren’t migrated to Hyperforce yet.

Initial investigation indicates that the incident is related to a potential issue with the sub-services hosting the certificate controller; however this is still being validated. The Technology team continues to explore multiple paths to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available