Service Disruption

At 10:44 UTC, on February 26, 2023, the Salesforce Technology team became aware of a service disruption impacting NA218. The issue impacted customer’s ability to log in and access the Salesforce services. Upon investigation, the team determined that the possible trigger was a memory failure which prevented the database from working as expected. The issue was resolved after 5 minutes of service disruption by restarting the impacted database. As a precautionary measure, the teams have performed a database switch followed by a rolling restart. Switching from the primary to the secondary database will result in a temporary additional period of service disruption.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.