Outage in Salesforce

Marketing Cloud Engagement Disruption

Resolved Major
April 22, 2024 - Started 7 months ago - Lasted about 3 hours

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Outage Details

The Salesforce Technology team identified a disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement disruption, end users are unable to access the service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details
Components affected
Salesforce DB10193 Salesforce DB10009 Salesforce DB10052 Salesforce DB10142 Salesforce DB10004 Salesforce DB10038 Salesforce DB10011 Salesforce DB10017 Salesforce DB10063 Salesforce DB10071 Salesforce DB10098 Salesforce DB10202 Salesforce DB10060 Salesforce DB10034 Salesforce DB10056 Salesforce DB10072 Salesforce DB10205 Salesforce DB10001 Salesforce DB10035 Salesforce DB10200 Salesforce DB10177 Salesforce DB10157 Salesforce DB10172 Salesforce DB10189 Salesforce DB10201 Salesforce DB10211 Salesforce DB10133 Salesforce DB10213 Salesforce DB10216 Salesforce DB10218 Salesforce DB10022 Salesforce DB10058 Salesforce DB10066 Salesforce DB10075 Salesforce DB10081 Salesforce DB10089 Salesforce DB10097 Salesforce DB10104 Salesforce DB10110 Salesforce DB10118 Salesforce DB10125 Salesforce DB10132 Salesforce DB10160 Salesforce DB10086 Salesforce DB10043 Salesforce DB10192 Salesforce DB10054 Salesforce DB10061 Salesforce DB10121 Salesforce DB10005 Salesforce DB10012 Salesforce DB10018 Salesforce DB10048 Salesforce DB10078 Salesforce DB10084 Salesforce DB10093 Salesforce DB10101 Salesforce DB10107 Salesforce DB10163 Salesforce DB10024 Salesforce DB10037 Salesforce DB10046 Salesforce DB10068 Salesforce DB10077 Salesforce DB10083 Salesforce DB10091 Salesforce DB10099 Salesforce DB10127 Salesforce DB10136 Salesforce DB10161 Salesforce DB10148 Salesforce DB10198 Salesforce DB10032 Salesforce DB10047 Salesforce DB10069 Salesforce DB10092 Salesforce DB10100 Salesforce DB10106 Salesforce DB10113 Salesforce DB10137 Salesforce DB10145 Salesforce DB10079 Salesforce DB10085 Salesforce DB10094 Salesforce DB10115 Salesforce DB10123 Salesforce DB10130 Salesforce DB10168 Salesforce DB10186 Salesforce DB10129 Salesforce DB10134 Salesforce DB10002 Salesforce DB10010 Salesforce DB10045 Salesforce DB10082 Salesforce DB10119 Salesforce DB10126 Salesforce DB10135 Salesforce DB10180 Salesforce DB10191 Salesforce DB10073 Salesforce DB10064 Salesforce DB10080 Salesforce DB10087 Salesforce DB10095 Salesforce DB10102 Salesforce DB10108 Salesforce DB10116 Salesforce DB10124 Salesforce DB10131 Salesforce DB10204 Salesforce DB10195 Salesforce DB10207 Salesforce DB10187 Salesforce DB10000 Salesforce DB10029 Salesforce DB10042 Salesforce DB10065 Salesforce DB10088 Salesforce DB10096 Salesforce DB10103 Salesforce DB10109 Salesforce DB10117 Salesforce DB10141 Salesforce DB10171 Salesforce DB10014 Salesforce DB10044 Salesforce DB10016 Salesforce DB10050 Salesforce DB10028 Salesforce DB10025 Salesforce DB10199 Salesforce DB10039 Salesforce DB10206 Salesforce DB10139 Salesforce DB10147 Salesforce DB10140 Salesforce DB10149 Salesforce DB10156 Salesforce DB10169 Salesforce DB10074 Salesforce DB10144 Salesforce DB10152 Salesforce DB10197 Salesforce DB10151 Salesforce DB10153 Salesforce DB10162 Salesforce DB10178 Salesforce DB10170 Salesforce DB10190 Salesforce DB10015 Salesforce DB10067 Salesforce DB10090 Salesforce DB10003 Salesforce DB10031 Salesforce DB10053 Salesforce DB10059 Salesforce DB10105 Salesforce DB10112 Salesforce DB10120 Salesforce DB10214 Salesforce DB10215 Salesforce DB10219 Salesforce DB10210 Salesforce DB10212 Salesforce DB10217 Salesforce DB10222 Salesforce DB12030 Salesforce DB12032 Salesforce DB12132 Salesforce DB12310 Salesforce DB12451 Salesforce DB12201 Salesforce DB12246 Salesforce DB12253 Salesforce DB13033 Salesforce DB13036 Salesforce DB12003 Salesforce DB12009 Salesforce DB12034 Salesforce DB12086 Salesforce DB12079 Salesforce DB12154 Salesforce DB12177 Salesforce DB12080 Salesforce DB12242 Salesforce DB12133 Salesforce DB12230 Salesforce DB12020 Salesforce DB12249 Salesforce DB13001 Salesforce DB13018 Salesforce DB13100 Salesforce DB13102 Salesforce DB13105 Salesforce DB12015 Salesforce DB12105 Salesforce DB12037 Salesforce DB12118 Salesforce DB12082 Salesforce DB12600 Salesforce DB12415 Salesforce DB12184 Salesforce DB13022 Salesforce DB13024 Salesforce DB13025 Salesforce DB13026 Salesforce DB13027 Salesforce DB13030 Salesforce DB13084 Salesforce DB13085 Salesforce DB13086 Salesforce DB13087 Salesforce DB13088 Salesforce DB13091 Salesforce DB13093 Salesforce DB13094 Salesforce DB13099 Salesforce DB12049 Salesforce DB12074 Salesforce DB12023 Salesforce DB12041 Salesforce DB12044 Salesforce DB12064 Salesforce DB12067 Salesforce DB12088 Salesforce DB12112 Salesforce DB12115 Salesforce DB12142 Salesforce DB12160 Salesforce DB12163 Salesforce DB12334 Salesforce DB12283 Salesforce DB12343 Salesforce DB12352 Salesforce DB12424 Salesforce DB12433 Salesforce DB12006 Salesforce DB12029 Salesforce DB12111 Salesforce DB12038 Salesforce DB12052 Salesforce DB12229 Salesforce DB12081 Salesforce DB12130 Salesforce DB12171 Salesforce DB12159 Salesforce DB12075 Salesforce DB12131 Salesforce DB12193 Salesforce DB12134 Salesforce DB12195 Salesforce DB12070 Salesforce DB12295 Salesforce DB12298 Salesforce DB12301 Salesforce DB12307 Salesforce DB12316 Salesforce DB12325 Salesforce DB12501 Salesforce DB12370 Salesforce DB12379 Salesforce DB12292 Salesforce DB12319 Salesforce DB12460 Salesforce DB12469 Salesforce DB13015 Salesforce DB13016 Salesforce DB13108 Salesforce DB13109 Salesforce DB13111 Salesforce DB13114 Salesforce DB13116 Salesforce DB13117 Salesforce DB13121 Salesforce DB13123 Salesforce DB12000 Salesforce DB12001 Salesforce DB12026 Salesforce DB12031 Salesforce DB12076 Salesforce DB12078 Salesforce DB12097 Salesforce DB12219 Salesforce DB12108 Salesforce DB12197 Salesforce DB12180 Salesforce DB12227 Salesforce DB12224 Salesforce DB12174 Salesforce DB12222 Salesforce DB12204 Salesforce DB12013 Salesforce DB12156 Salesforce DB12207 Salesforce DB12198 Salesforce DB12047 Salesforce DB12228 Salesforce DB12231 Salesforce DB12243 Salesforce DB12254 Salesforce DB12250 Salesforce DB12251 Salesforce DB12252 Salesforce DB12313 Salesforce DB12361 Salesforce DB12286 Salesforce DB12322 Salesforce DB12388 Salesforce DB12406 Salesforce DB12331 Salesforce DB13005 Salesforce DB13012 Salesforce DB13021 Salesforce DB13126 Salesforce DB12151 Salesforce DB12183 Salesforce DB12170 Salesforce DB12442 Salesforce DB13039 Salesforce DB13045 Salesforce DB13046 Salesforce DB13048 Salesforce DB13060 Salesforce DB13061 Salesforce DB13062 Salesforce DB13064 Salesforce DB13065 Salesforce DB13069 Salesforce DB13072 Salesforce DB13075 Salesforce DB13078 Salesforce DB13079 Salesforce DB13081 Salesforce DB13083 Salesforce DB12232 Salesforce DB12238 Salesforce DB12256 Salesforce DB12349 Salesforce DB12355 Salesforce DB12358 Salesforce DB12007 Salesforce DB10225 Salesforce DB10226 Salesforce DB10008 Salesforce DB10006 Salesforce DB10027 Salesforce DB10020 Salesforce DB10041 Salesforce DB10023 Salesforce DB10030 Salesforce DB10036 Salesforce DB10076 Salesforce DB10111 Salesforce DB10143 Salesforce DB10176 Salesforce DB10150 Salesforce DB10155 Salesforce DB10188 Salesforce DB10114 Salesforce DB10122 Salesforce DB10128 Salesforce DB10138 Salesforce DB10146 Salesforce DB10165 Salesforce DB10179 Salesforce DB10013 Salesforce DB10033 Salesforce DB10049 Salesforce DB10021 Salesforce DB10051 Salesforce DB10057 Salesforce DB10026 Salesforce DB10055 Salesforce DB10062 Salesforce DB10070 Salesforce DB10007 Salesforce DB10019 Salesforce DB10040 Salesforce DB12226 Salesforce DB12304 Salesforce DB13006 Salesforce DB13007 Salesforce DB13008 Salesforce DB13009 Salesforce DB12397 Salesforce DB13119 Salesforce DB12166 Salesforce DB12085 Salesforce DB12148 Salesforce DB12153 Salesforce DB12123 Salesforce DB12145 Salesforce DB12129 Salesforce DB12126 Salesforce DB12478 Salesforce DB12541 Salesforce DB13000 Salesforce DB13003 Salesforce DB13004 Salesforce DB13057 Salesforce DB12328 Salesforce DB12102 Salesforce DB12012 Salesforce DB12057 Salesforce DB12058 Salesforce DB12059 Salesforce DB12060 Salesforce DB12061 Salesforce DB12063 Salesforce DB12099 Salesforce DB12274 Salesforce DB12087 Salesforce DB12601 Salesforce DB12091 Salesforce DB12094 Salesforce DB12214 Salesforce DB12235 Salesforce DB12265 Salesforce DB12268 Salesforce DB12271 Salesforce DB12280 Salesforce DB12289 Salesforce DB13047 Salesforce DB12136 Salesforce DB13049 Salesforce DB13052 Salesforce DB13053 Salesforce DB13054
Latest Updates ( sorted recent to last )
INVESTIGATINGCAUSENEWENGINEERS 7 months ago - at 04/22/2024 05:58PM

The team is looking into the possibility that the impact is limited to Stack 10 and has observed indications that customers on that stack have been out of impact for some time. They continue to investigate to determine the full scope of impact and ensure that impact is not present. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

INVESTIGATINGCAUSENEWENGINEERS 7 months ago - at 04/22/2024 05:26PM

The team continues to investigate to identify the trigger and has engaged additional resources. They believe the issue is potentially at the application layer and have identified an error message tied to a specific application resulting in a crash loop. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 7 months ago - at 04/22/2024 04:49PM

The team confirmed that Stacks 12 and 13 are also impacted by the same issue. Impacted customers are unable to log in. The team is all hands on deck working to mitigate impact as quickly as possible. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

INVESTIGATINGCAUSENEWENGINEERS 7 months ago - at 04/22/2024 04:39PM

At 15:15 UTC on April 22, 2024, the Salesforce Technology team noted a service disruption impacting Marketing Cloud Engagement Stack 10. The issue is preventing customers from logging in and is potentially impacting Stacks 12 and 13 as well. At this time, the impact is believed to be limited to login; all other activities, including email sends, are processing as expected.

The team has identified an issue potentially caused by a recent release that is resulting in high CPU consumption. They have completed rollbacks on Stacks 10 and 13, and are proceeding with a rollback on Stack 12.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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