Outage in Salesforce

Service Disruption

Resolved Major
May 24, 2024 - Started 6 months ago - Lasted about 1 hour

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Outage Details

There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce NA219
Latest Updates ( sorted recent to last )
UPDATE 6 months ago - at 05/24/2024 06:21AM

Upon investigation, the team determined potential issues at the database tier and took necessary action, which brought customers out of impact at 05:52 UTC on May 24, 2024.

After reviewing additional diagnostic logs and based on our findings, the Salesforce Technology team identified a hardware memory corruption, suggesting that the issue could recur. The team initiated a database failover at 06:16 UTC to ensure that the issue does not recur.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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