Service Disruption

The technology team continues to work on the fix.
We will provide an update in 60 minutes or sooner if we have more information.

Correction: After further review and analysis, we determined that the start time is 22:31 UTC and not 22:39 UTC as reported earlier.

We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

The Technology team continues to explore multiple paths to quickly resolve the issue, including analyzing the error logs and additional diagnostic information.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

At 22:39 UTC, on June 1, 2024, the Salesforce Technology team became aware of a service disruption impacting CS121 and CS330. The users are unable to access their services at this time.
The team identified a network configuration issue as a likely trigger and is working to update the configuration. This also resulted in the maintenance window being overrun. The maintenance post can be found here: http://sfdc.co/pToZn.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.