Outage in Salesforce

Performance Degradation

Resolved Minor
June 12, 2024 - Started 5 months ago - Lasted about 10 hours

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce NA151 Salesforce CS209 Salesforce NA169 Salesforce NA170 Salesforce CS203 Salesforce CS62 Salesforce CS60 Salesforce CS169 Salesforce CS159 Salesforce NA118 Salesforce NA120 Salesforce NA137 Salesforce NA126 Salesforce NA134 Salesforce CS200 Salesforce NA173 Salesforce CS212 Salesforce CS213 Salesforce CS215 Salesforce CS216 Salesforce NA153 Salesforce CS218 Salesforce CS190 Salesforce CS193 Salesforce CS166 Salesforce CS199 Salesforce NA163 Salesforce NA162 Salesforce NA211 Salesforce NA165 Salesforce NA212 Salesforce NA158 Salesforce NA160 Salesforce CS61 Salesforce CS196 Salesforce CS198 Salesforce NA125 Salesforce CS223 Salesforce CS210 Salesforce NA148 Salesforce NA174 Salesforce NA159 Salesforce NA139 Salesforce NA128 Salesforce NA168 Salesforce NA161 Salesforce NA164 Salesforce CS211 Salesforce CS191 Salesforce CS167 Salesforce NA147 Salesforce NA152 Salesforce CS172 Salesforce NA207 Salesforce CS63 Salesforce CS165 Salesforce NA172 Salesforce NA121 Salesforce NA171 Salesforce CS201 Salesforce CS171 Salesforce NA213 Salesforce CS124 Salesforce NA167 Salesforce NA127 Salesforce NA166 Salesforce CS219 Salesforce CS221 Salesforce CS225 Salesforce CS222 Salesforce CS224 Salesforce CS226 Salesforce NA140 Salesforce CS197 Salesforce CS214 Salesforce NA206 Salesforce CS170 Salesforce NA123 Salesforce CS217 Salesforce CS220 Salesforce NA209 Salesforce CS123 Salesforce NA150 Salesforce CS202 Salesforce NA156 Salesforce CS192 Salesforce NA204 Salesforce NA149 Salesforce CS59 Salesforce CS194 Salesforce CS195 Salesforce CS125 Salesforce NA133 Salesforce NA138 Salesforce NA208 Salesforce NA210
Latest Updates ( sorted recent to last )
UPDATE 5 months ago - at 06/12/2024 05:15AM

The Salesforce Technology team is collaborating with the third-party ISP (Internet Service Provider) vendor to mitigate the impact.

We will provide updates upon significant developments or sooner, as we have additional information.

UPDATE 5 months ago - at 06/12/2024 04:38AM

At 17:58 UTC, on June 11, 2024, the Salesforce Technology team noted a performance degradation impacting multiple instances hosted in the Washington Data Center. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible.

Initial investigations determined that an issue at the network tier was likely triggered by a third-party ISP (Internet Service Provider) vendor. The Salesforce Technology team is investigating the issue and exploring multiple paths to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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