Outage in Salesforce

Performance Degradation

Resolved Minor
June 14, 2024 - Started 6 months ago - Lasted about 4 hours

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce EU44 Salesforce EU25 Salesforce DEU100 Salesforce DEU118 Salesforce DEU54 Salesforce EU19 Salesforce EU42 Salesforce NA163 Salesforce EU52 Salesforce EU53 Salesforce FRA66 Salesforce GBR100 Salesforce SWE62 Salesforce SWE82 Salesforce CHE18 Salesforce EU45
Latest Updates ( sorted recent to last )
UPDATE 6 months ago - at 06/14/2024 11:28AM

The Technology team is continuing with the rollback. NA163 has been identified as one of the impacted instances. The rollback is expected to take another 2 hours.

We continue to monitor the progress closely and will provide an update in 2 hours or sooner if additional information becomes available.

UPDATE 6 months ago - at 06/14/2024 09:14AM

The Salesforce Technology team is aware of a performance degradation impacting Segmentation jobs following the release of a new feature to enable the NDV(Number of distinct value) stats within the Data Cloud platform. Some customers can experience failures in Segmentation jobs with large data while computing stats. The Technology team decided to roll back the release as the quickest path to resolve the issue. The rollback is expected to take approximately 3 hours.

We’ll closely monitor the progress on the rollback and provide an update in 2 hours or sooner if additional information becomes available.

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