Performance Degradation

We’re working on implementing a software fix that we believe will resolve the impact to customers. We will provide an update when the deployment has been completed.

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update when we have more information.

We have identified the potential cause of this issue and are developing a fix to mitigate the impact on customers as quickly as possible.

We’ll provide further updates as additional information becomes available.

We’re investigating the cause of the issue and have engaged more engineers to help isolate the root cause. We will provide an update as soon as we have more information.

We continue to investigate. Due to the nature of the incident, this process may take some time to complete.

We'll provide further updates as soon as more information becomes available throughout this extended investigation phase.

Beginning as early as 10:14 UTC on June 11, 2024, a small subset of customers who use Email-to-Case flows related to record object content folder 07H* may experience row lock errors for incoming emails or replies to existing emails.

We’re investigating the issue and will provide an update in 60 minutes or sooner if additional information becomes available.