Performance Degradation

Additional teams have been engaged to assist in the investigation. The replication issue observed has been resolved. However, issues between the app hosts and the database persist. Currently, we are attempting to restart affected app hosts to see if this will allow them to reconnect to the database.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 04:32 UTC, on August 08, 2024, the Salesforce Technology team became aware of a database issue impacting NA107. Customers have reported intermittent connectivity issues to Salesforce. Customers may also experience general and intermittent slow performance and timeouts. The database team has observed replication issues between the host and the database. The team continues to investigate the trigger of the issue and explore multiple paths to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We are investigating a potential cause of the issue.

We’re investigating the cause of the issue and have engaged more engineers to help isolate the root cause. We will provide an update in 30 minutes or sooner if we have more information.

We’re investigating the cause of the issue and have engaged more engineers to help isolate the root cause. We will provide an update in 30 minutes or sooner if we have more information.

We are investigating a potential cause of the issue.

We are investigating a potential cause of the issue.

We’re investigating the cause of the issue and have engaged more engineers to help isolate the root cause. We will provide an update in 30 minutes or sooner if we have more information.

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.