Feature Disruption

We are making every effort to restore services as quickly as possible. Our team is continuing to develop a fix, which will be implemented once it has been thoroughly tested and verified.

We'll provide an update as soon as more information becomes available.

Our team is actively working on a fix and exploring alternative mitigation strategies to resolve this incident as quickly as possible. Initial investigations suggest that the issue may have been triggered by a recent Domain Name System (DNS) change.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

At 15:40 UTC on August 14, the Salesforce Technology team noted a feature disruption impacting the receipt of acknowledgment notifications after messages are sent via chat channels. Our teams are currently working on a fix. After the fix is tested and verified, it will be deployed to all the impacted instances.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.