Outage in Salesforce

Performance Degradation

Resolved Minor
August 29, 2024 - Started 3 months ago - Lasted about 1 hour

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce DB403000 Salesforce DB403001 Salesforce DB403002 Salesforce DB403003 Salesforce DB403004 Salesforce USA896S Salesforce USA542S Salesforce USA670S Salesforce JPN138 Salesforce SGP14 Salesforce USA286 Salesforce USA288 Salesforce USA290 Salesforce USA292 Salesforce USA294 Salesforce USA296 Salesforce USA544 Salesforce USA546 Salesforce USA548 Salesforce FRA2S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA272 Salesforce USA274 Salesforce USA276 Salesforce USA278 Salesforce USA280 Salesforce USA282 Salesforce USA626 Salesforce USA628 Salesforce USA630 Salesforce USA632 Salesforce USA634 Salesforce USA636 Salesforce USA648 Salesforce USA656S Salesforce USA658S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA894S Salesforce USA898S Salesforce FRA1 Salesforce USA880S Salesforce PROD5 Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA304 Salesforce USA420 Salesforce USA422 Salesforce USA438 Salesforce USA440 Salesforce USA552 Salesforce USA618 Salesforce USA620 Salesforce USA622 Salesforce USA624 Salesforce USA300 Salesforce USA302 Salesforce USA540S Salesforce USA550 Salesforce JPN12S Salesforce JPN21 Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN28S Salesforce USA224S Salesforce USA226 Salesforce USA228 Salesforce USA230 Salesforce USA232 Salesforce USA234 Salesforce USA236 Salesforce USA238 Salesforce USA364 Salesforce USA414 Salesforce USA416 Salesforce USA418 Salesforce FRA54 Salesforce FRA56 Salesforce FRA62 Salesforce FRA64 Salesforce FRA66 Salesforce FRA70 Salesforce FRA88 Salesforce FRA90 Salesforce FRA96S Salesforce FRA98S Salesforce JPN146 Salesforce USA202S Salesforce USA494 Salesforce USA496 Salesforce USA534S Salesforce USA538 Salesforce USA554 Salesforce USA556 Salesforce USA564 Salesforce USA566 Salesforce USA568 Salesforce USA570 Salesforce USA572 Salesforce USA574 Salesforce USA604 Salesforce USA606 Salesforce USA608 Salesforce USA610 Salesforce USA612 Salesforce USA614 Salesforce USA616 Salesforce USA900S Salesforce USA902S Salesforce USA8S Salesforce JPN19 Salesforce USA61 Salesforce USA442 Salesforce USA444 Salesforce USA446S Salesforce USA448S Salesforce USA450 Salesforce USA452 Salesforce USA454 Salesforce USA456 Salesforce USA674 Salesforce JPN144 Salesforce FRA5 Salesforce FRA7 Salesforce FRA19 Salesforce SGP3 Salesforce SGP8S Salesforce FRA9 Salesforce FRA11 Salesforce FRA34 Salesforce USA15 Salesforce USA17 Salesforce USA19 Salesforce USA34 Salesforce USA36 Salesforce USA59 Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA60S Salesforce USA62S Salesforce JPN136 Salesforce JPN140 Salesforce USA460 Salesforce USA462 Salesforce USA464 Salesforce USA466 Salesforce USA468 Salesforce USA470 Salesforce USA472 Salesforce USA476 Salesforce USA478 Salesforce USA480 Salesforce USA488S Salesforce USA490S Salesforce USA672S Salesforce USA676 Salesforce USA678 Salesforce USA680 Salesforce USA682 Salesforce USA684 Salesforce USA686 Salesforce USA688 Salesforce USA690 Salesforce USA692 Salesforce USA700 Salesforce USA702 Salesforce USA704 Salesforce USA706 Salesforce USA708 Salesforce FRA4S Salesforce JPN2S Salesforce JPN6S Salesforce JPN8S Salesforce JPN10S Salesforce JPN132 Salesforce JPN134 Salesforce SGP2S Salesforce USA26 Salesforce JPN17 Salesforce FRA6S Salesforce FRA8S Salesforce FRA12S Salesforce FRA24S Salesforce FRA32 Salesforce SGP10 Salesforce SGP6S Salesforce USA558 Salesforce USA560 Salesforce USA562 Salesforce USA13 Salesforce USA20S Salesforce USA22S Salesforce USA424 Salesforce USA426 Salesforce USA428 Salesforce USA430 Salesforce USA432S Salesforce USA434S Salesforce USA436 Salesforce IDN8 Salesforce USA576 Salesforce USA578 Salesforce USA650 Salesforce USA652 Salesforce USA654S Salesforce USA474 Salesforce FRA100 Salesforce FRA104 Salesforce FRA42 Salesforce FRA44 Salesforce FRA46 Salesforce FRA48 Salesforce JPN4S Salesforce IDN2S Salesforce IDN4S Salesforce IDN6 Salesforce USA694 Salesforce USA696 Salesforce USA698 Salesforce SGP4S Salesforce JPN142 Salesforce USA408 Salesforce USA410 Salesforce USA412 Salesforce FRA74 Salesforce FRA76 Salesforce FRA78 Salesforce FRA80 Salesforce FRA84 Salesforce FRA86 Salesforce USA580 Salesforce USA582 Salesforce USA584 Salesforce USA586 Salesforce USA588 Salesforce USA590 Salesforce USA592 Salesforce USA594 Salesforce USA596 Salesforce USA598 Salesforce USA600 Salesforce USA602 Salesforce USA644 Salesforce USA646 Salesforce USA638 Salesforce USA640 Salesforce USA642 Salesforce JPN24S Salesforce FRA50 Salesforce FRA52 Salesforce USA660S Salesforce USA662S Salesforce FRA36 Salesforce DB403005 Salesforce DB403006 Salesforce DB403008 Salesforce DB403009 Salesforce DB403010 Salesforce DB403011 Salesforce DB403012
Latest Updates ( sorted recent to last )
IMPACTRADIUSINCREASE 3 months ago - at 08/29/2024 10:30AM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

UPDATE 3 months ago - at 08/29/2024 10:24AM

We have received positive reports from the third-party vendor that some of the services should begin to see signs of improvement. We remain engaged and are monitoring the recovery of the services.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 3 months ago - at 08/29/2024 10:16AM

At 08:40 UTC on August 29, 2024, a performance degradation began impacting customers. The Salesforce Technology team began investigating and determined that customers are experiencing recipe failures when using CRM Analytics. Customers using Marketing Cloud Engagement are experiencing timeouts, and back-end services are likely not functioning properly. Chatbots are also experiencing issues. The team understands that this may result from a third-party vendor issue and is engaged with the vendor to assist in the investigation.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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