Performance Degradation

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

We have received positive reports from the third-party vendor that some of the services should begin to see signs of improvement. We remain engaged and are monitoring the recovery of the services.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 08:40 UTC on August 29, 2024, a performance degradation began impacting customers. The Salesforce Technology team began investigating and determined that customers are experiencing recipe failures when using CRM Analytics. Customers using Marketing Cloud Engagement are experiencing timeouts, and back-end services are likely not functioning properly. Chatbots are also experiencing issues. The team understands that this may result from a third-party vendor issue and is engaged with the vendor to assist in the investigation.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.