OmniChannel Inventory Performance Degradation

OmniChannel Inventory performance has improved following the complete change rollback. We’re continuing to monitor for potential request backlog delays and are exploring any necessary follow-up actions.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

During the secondary change rollback, OmniChannel Inventory performance temporarily improved again; however, we noticed a slight increase in response times and error rates, similar to the earlier occurrence. Due to this, we paused the final part of this rollback but are resuming now.

We’ve established that restarting a specific backend service that OCI utilizes provides temporary relief, and we are taking this action while the above process is complete.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The additional change rollback is proceeding as expected, with positive initial indications. We’re continuing to monitor the service.

Depending on implementation, some customers may continue to experience very intermittent degradation at this time.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The preparation and initiation process for the additional change rollback is proceeding as expected. Simultaneously, we continue exploring any other potential triggers should alternative actions be required.

Depending on implementation, some customers may continue to experience very intermittent degradation at this time.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Following the change rollback, OmniChannel Inventory performance temporarily improved; however, we’re noticing a subsequent increase in response times and error rates. We’ve identified an additional change implemented in the earlier change package, which we’re also rolling back now.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We’ve identified that increased response times lead to request terminations and are investigating further. Additionally, we identified a recent update to the OCI service that correlated with the impact start time, have rolled this back, and are monitoring service health.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The underlying instance infrastructure for OCI-US1 appears stable. We’re continuing to investigate network-related activity and checking for any recent changes that may have impacted service performance.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Initial investigations indicate that the impact on OmniChannel Inventory may be intermittent. The downstream impact from OmniChannel Inventory issues may also result in customers intermittently being unable to use cart services to place orders. We’re checking instance infrastructure and network activity to identify the trigger.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.