On Demand Sandbox Performance Degradation

The Salesforce Technology team has started implementing the fix on all impacted instances and is validating the results. Initial reports indicate that the fix is providing the desired outcomes. We will continue to perform thorough validations, which is expected to take some more time.

We will provide an update in 60 minutes or sooner if we have more information.

The Technology team has identified a configuration change that was caused due to a recent release and resulted in the issue. The team is testing a fix by reverting this change in the Test environment.

Please note that after reviewing additional diagnostic logs, we have revised the start time of the issue to capture the most accurate impact times.

We will provide an update in 60 minutes or sooner if we have more information.

The technology team is exploring a recent release as a potential trigger. In parallel, the Technology team continues to explore alternative paths to resolve the issue.

The issue only impacts on-demand sandboxes (ODS).

We will provide an update in 60 minutes or sooner if we have more information.

The ​Salesforce Technology team continues investigating the errors using our On-Demand Sandbox (ODS) instances and believes they have isolated the issue. Further validation is underway.

We will provide an update in 30 minutes or sooner if we have more information.

​The Salesforce Technology team continues to investigate reports of customers experiencing issues processing custom jobs on On-Demand Sandbox (ODS) instances.
Please note we have updated the start time.

We will provide an update in 30 minutes or sooner if we have more information.