Outage in Salesforce

Commerce Cloud Service Degradation – Managed Runtime

Resolved Minor
October 02, 2024 - Started about 1 year ago - Lasted 39 minutes

Incident Report

There’s a service degradation impacting Storefronts deployed on Commerce Cloud Managed Runtime. During a service degradation, users may experience increased latency and error rates when accessing Storefronts deployed on Commerce Cloud Managed Runtime and changes made to Storefronts may not succeed. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce MANAGEDRUNTIMEAMER Salesforce MANAGEDRUNTIMEEMEA Salesforce MANAGEDRUNTIMEADMIN Salesforce MANAGEDRUNTIMEAPAC

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Latest Updates ( sorted recent to last )
UPDATE about 1 year ago - at 10/02/2024 11:17AM

At 10:53 UTC, we restarted an unhealthy node and a corresponding compute service. Initial indications are positive, and we are now monitoring queue levels and completing health checks.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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