Outage in Salesforce

Feature Degradation Impacting Email to Case

Resolved Minor
July 14, 2025 - Started about 12 hours ago - Lasted about 5 hours

Need to monitor Salesforce outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Salesforce, and never miss an outage again.
Start Free Trial

Outage Details

At 12:30 UTC on July 14, we became aware of a feature degradation impacting Email-to-Case functionality across multiple instances. Customers may receive returned emails when attempting to forward messages to generate cases. Upon further investigation, we’ve identified that the trigger is related to an outage with a third-party email spam filtering service. The third-party has acknowledged the issue and is actively working to implement a fix. Our teams are continuing to assess the impact and are exploring multiple paths to remediation while monitoring the third-party’s recovery efforts.
Components affected
Salesforce CAN56 Salesforce DEU2S Salesforce EU49 Salesforce GBR124 Salesforce SWE122 Salesforce SWE70 Salesforce USA230 Salesforce USA232 Salesforce USA288 Salesforce USA304 Salesforce USA356 Salesforce USA430 Salesforce USA480 Salesforce USA496 Salesforce USA574 Salesforce USA630 Salesforce USA648 Salesforce USA702 Salesforce USA864 Salesforce USA866 Salesforce USA868 Salesforce NA240 Salesforce NA248 Salesforce USA428 Salesforce USA688 Salesforce USA744
Latest Updates ( sorted recent to last )

Latest Salesforce outages

Performance Degradation - about 9 hours ago
Performance Degradation - about 16 hours ago
Data Cloud Feature Degradation - 3 days ago
New customer onboarding impacted on WhatsApp and its integration with Salesforce - 4 days ago
Performance Degradation - 5 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook