Outage in Salesforce
Feature Degradation Impacting Email to Case
Resolved Minor
July 14, 2025 - Started 9 months ago
- Lasted about 5 hours
Incident Report
At 12:30 UTC on July 14, we became aware of a feature degradation impacting Email-to-Case functionality across multiple instances. Customers may receive returned emails when attempting to forward messages to generate cases. Upon further investigation, we’ve identified that the trigger is related to an outage with a third-party email spam filtering service. The third-party has acknowledged the issue and is actively working to implement a fix. Our teams are continuing to assess the impact and are exploring multiple paths to remediation while monitoring the third-party’s recovery efforts.
Components affected
Salesforce CAN56 Salesforce DEU2S Salesforce EU49 Salesforce GBR124 Salesforce SWE122 Salesforce SWE70 Salesforce USA230 Salesforce USA232 Salesforce USA288 Salesforce USA304 Salesforce USA356 Salesforce USA430 Salesforce USA480 Salesforce USA496 Salesforce USA574 Salesforce USA630 Salesforce USA648 Salesforce USA702 Salesforce USA864 Salesforce USA866 Salesforce USA868 Salesforce NA240 Salesforce NA248 Salesforce USA428 Salesforce USA688 Salesforce USA744Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
Latest Salesforce outages
Maintenance overrun - service disruption - about 13 hours ago
Performance Degradation - 2 days ago
Feature Degradation - 3 days ago
Service Disruption - 3 days ago
Feature Degradation - 4 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
