Outage in Salesforce

Performance Degradation

Resolved Minor
October 17, 2024 - Started 27 days ago - Lasted about 8 hours

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce EU49 Salesforce EU51 Salesforce NA206 Salesforce NA209 Salesforce NA247 Salesforce NA249 Salesforce NA251 Salesforce NA253 Salesforce CS123 Salesforce CS124 Salesforce CS125 Salesforce CS159 Salesforce CS165 Salesforce CS166 Salesforce CS167 Salesforce CS169 Salesforce CS170 Salesforce CS171 Salesforce CS172 Salesforce CS190 Salesforce CS191 Salesforce CS192 Salesforce CS193 Salesforce CS194 Salesforce CS195 Salesforce CS196 Salesforce CS197 Salesforce CS198 Salesforce CS199 Salesforce CS200 Salesforce CS201 Salesforce CS202 Salesforce CS203 Salesforce CS209 Salesforce CS210 Salesforce CS211 Salesforce CS212 Salesforce CS213 Salesforce CS214 Salesforce CS242 Salesforce CS245 Salesforce CS247 Salesforce CS250 Salesforce CS266 Salesforce CS270 Salesforce CS272 Salesforce CS281 Salesforce NA207 Salesforce NA208 Salesforce NA210 Salesforce NA211 Salesforce NA212 Salesforce NA213 Salesforce NA239 Salesforce NA240 Salesforce NA244 Salesforce NA245 Salesforce CS215 Salesforce CS216 Salesforce CS217 Salesforce CS218 Salesforce CS219 Salesforce CS220 Salesforce CS221 Salesforce CS222 Salesforce CS223 Salesforce CS224 Salesforce CS225 Salesforce CS226 Salesforce CS236 Salesforce CS237 Salesforce CS238 Salesforce CS239 Salesforce CS240 Salesforce CS241 Salesforce CS243 Salesforce CS244 Salesforce CS246 Salesforce CS248 Salesforce CS249 Salesforce CS251 Salesforce CS252 Salesforce CS253 Salesforce CS254 Salesforce CS255 Salesforce CS256 Salesforce CS257 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS264 Salesforce CS265 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS271 Salesforce CS273 Salesforce CS274 Salesforce CS275 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS282 Salesforce CS283 Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce CS344 Salesforce CS59 Salesforce CS60 Salesforce CS61 Salesforce CS62 Salesforce CS63 Salesforce NA120 Salesforce NA123 Salesforce NA125 Salesforce NA126 Salesforce NA127 Salesforce NA128 Salesforce NA133 Salesforce NA134 Salesforce NA137 Salesforce NA138 Salesforce NA139 Salesforce NA140 Salesforce NA147 Salesforce NA148 Salesforce NA149 Salesforce NA150 Salesforce NA151 Salesforce NA152 Salesforce NA153 Salesforce NA156 Salesforce NA158 Salesforce NA159 Salesforce NA160 Salesforce NA161 Salesforce NA162 Salesforce NA163 Salesforce NA164 Salesforce NA165 Salesforce NA166 Salesforce NA167 Salesforce NA168 Salesforce NA169 Salesforce NA170 Salesforce NA171 Salesforce NA174 Salesforce NA204 Salesforce NA223 Salesforce NA224 Salesforce NA225 Salesforce NA226 Salesforce NA231 Salesforce NA232 Salesforce NA233 Salesforce NA234 Salesforce NA235 Salesforce NA236 Salesforce NA237 Salesforce NA238 Salesforce NA241 Salesforce NA242 Salesforce NA243 Salesforce NA246 Salesforce NA248 Salesforce NA252 Salesforce SWE1 Salesforce SWE1 Salesforce SWE10 Salesforce SWE100 Salesforce SWE106 Salesforce SWE108 Salesforce SWE112 Salesforce SWE114 Salesforce SWE118 Salesforce SWE12 Salesforce SWE120S Salesforce SWE122 Salesforce SWE14 Salesforce SWE16 Salesforce SWE18 Salesforce SWE20 Salesforce SWE22 Salesforce SWE24 Salesforce SWE26 Salesforce SWE28S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE32 Salesforce SWE34 Salesforce SWE36 Salesforce SWE38 Salesforce SWE40 Salesforce SWE42 Salesforce SWE44S Salesforce SWE46 Salesforce SWE48 Salesforce SWE4S Salesforce SWE4S Salesforce SWE50 Salesforce SWE52 Salesforce SWE54 Salesforce SWE56 Salesforce SWE58 Salesforce SWE60S Salesforce SWE62 Salesforce SWE64 Salesforce SWE66 Salesforce SWE68 Salesforce SWE6S Salesforce SWE70 Salesforce SWE72 Salesforce SWE74 Salesforce SWE76 Salesforce SWE78 Salesforce SWE8 Salesforce SWE80 Salesforce SWE82 Salesforce SWE84 Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce SWE98
Latest Updates ( sorted recent to last )
UPDATE 27 days ago - at 10/17/2024 11:57AM

Following the throttling implementation, the team identified a request loop that was increasing resource usage and undertook a change to prevent it from occurring. This change appears to have begun improving performance, and validations are underway. Additionally, the team has now started to remove the throttling.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 27 days ago - at 10/17/2024 10:54AM

The team has implemented throttle, and further instances from the EU region have been identified as being affected; validations are in progress. There is no estimated time for throttle completion.

The team determined that there are two impact periods, with the current period ongoing. The initial impact period was 02:30 UTC to 06:11 UTC. Impact for the current period resumed at 06:55 UTC. We have revised the impact times within the incident timeline, and we apologize for any confusion this caused.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 27 days ago - at 10/17/2024 09:47AM

The Technology team has decided to move ahead with a throttle across impacted data centers. The respective instances under these data centers have been added to this post. Teams are validating the script for this throttle and performing final checks before the deployment.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 27 days ago - at 10/17/2024 09:05AM

The team continues to identify the source of these multiple requests causing network latency across the impacted instances. Discussions are ongoing to place a fleet-wide throttle on the impacted data centers.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 27 days ago - at 10/17/2024 08:01AM

Although the applied rate limit was stable for a while, the issue resurfaced. The Technology team is investigating further and reviewing additional logs.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 27 days ago - at 10/17/2024 07:28AM

The team investigated further and ruled out the recent release as the trigger for the issue. We identified that multiple requests were causing high network utilization resulting in intermittent connectivity issues. The team administered a rate limit to address this, and initial reports indicate positive outcomes. We continue to validate the results.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 27 days ago - at 10/17/2024 06:03AM

After reviewing additional diagnostic logs and based on our findings, the Salesforce Technology team believes the issue may be potentially related to a recent release. The team continues to investigate the issue and analyze data to determine the best path to resolution.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

INVESTIGATINGCAUSEOFISSUE 27 days ago - at 10/17/2024 05:30AM

At 02:30 UTC on October 17, 2024, the Salesforce Technology team noted a performance degradation impacting multiple instances. Customers are experiencing intermittent connectivity issues while accessing their Salesforce Services.

The Technology team is exploring multiple paths to isolate the underlying cause of the issue and implement a fix to restore the services. We are reviewing the error logs and diagnostic information.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

IMPACTRADIUSINCREASE 27 days ago - at 10/17/2024 05:27AM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

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