Outage in Salesforce
Feature Disruption
Resolved Minor
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Outage Details
Components affected
Salesforce AP43 Salesforce AP44 Salesforce AP45 Salesforce AP46 Salesforce AP47 Salesforce AP48 Salesforce AP49 Salesforce AP50 Salesforce CS159 Salesforce CS165 Salesforce CS167 Salesforce CS170 Salesforce CS171 Salesforce CS172 Salesforce CS191 Salesforce CS193 Salesforce CS194 Salesforce CS195 Salesforce CS197 Salesforce CS198 Salesforce CS199 Salesforce CS200 Salesforce CS201 Salesforce CS202 Salesforce CS203 Salesforce CS210 Salesforce CS213 Salesforce CS215 Salesforce CS216 Salesforce CS217 Salesforce CS218 Salesforce CS219 Salesforce CS220 Salesforce CS222 Salesforce CS223 Salesforce CS224 Salesforce CS226 Salesforce CS238 Salesforce CS239 Salesforce CS240 Salesforce CS241 Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS246 Salesforce CS249 Salesforce CS250 Salesforce CS251 Salesforce CS252 Salesforce CS254 Salesforce CS255 Salesforce CS264 Salesforce CS275 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS283 Salesforce CS290 Salesforce CS310 Salesforce CS315 Salesforce CS328 Salesforce CS344 Salesforce CS59 Salesforce CS60 Salesforce CS62 Salesforce EU49 Salesforce EU51 Salesforce EU52 Salesforce EU53 Salesforce NA120 Salesforce NA123 Salesforce NA125 Salesforce NA126 Salesforce NA127 Salesforce NA133 Salesforce NA134 Salesforce NA137 Salesforce NA139 Salesforce NA140 Salesforce NA147 Salesforce NA148 Salesforce NA149 Salesforce NA150 Salesforce NA151 Salesforce NA152 Salesforce NA153 Salesforce NA156 Salesforce NA159 Salesforce NA160 Salesforce NA161 Salesforce NA162 Salesforce NA163 Salesforce NA164 Salesforce NA165 Salesforce NA166 Salesforce NA167 Salesforce NA168 Salesforce NA169 Salesforce NA170 Salesforce NA171 Salesforce NA174 Salesforce NA204 Salesforce NA206 Salesforce NA207 Salesforce NA208 Salesforce NA209 Salesforce NA210 Salesforce NA211 Salesforce NA212 Salesforce NA213 Salesforce NA223 Salesforce NA224 Salesforce NA225 Salesforce NA226 Salesforce NA231 Salesforce NA232 Salesforce NA233 Salesforce NA234 Salesforce NA235 Salesforce NA236 Salesforce NA237 Salesforce NA238 Salesforce NA239 Salesforce NA240 Salesforce NA242 Salesforce NA243 Salesforce NA244 Salesforce NA245 Salesforce NA246 Salesforce NA247 Salesforce NA248 Salesforce NA249 Salesforce NA251 Salesforce NA252 Salesforce NA253Latest Updates ( sorted recent to last )
The Technology team has made significant progress, successfully deploying the fix-forward to the majority of the fleet, with no issues observed in the completed pods. The efforts are ongoing to deploy the fix to the remaining portion of the fleet.
We’ll provide the next update during significant developments, We appreciate your continued patience while we continue to restore the service.
The Technology team is still working on the deployment to the sandbox instances. At this time, we don’t have an estimated completion time for the fleet wide deployment.
We’ll provide the next update when there is a significant change to the deployment progress with the fix.
The Technology team has successfully deployed a fix-forward to the production hosts, resulting in improved system availability, bringing it back to baseline. The next step is to apply this fix to affected sandbox hosts to ensure consistent availability. Once completed, the team will prioritize deploying the fix to other impacted instances during low-traffic periods to minimize disruption.
Upon further investigation, the team determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact, which is November 11, 2024, at 01:51 UTC. We apologize for any confusion caused by this.
The next update will be provided in 120 minutes or sooner additional information becomes available.
The Salesforce Technology team has determined that a fix-forward approach is the most effective solution to resolve the issue. We are prioritizing affected instances and carefully managing the deployment to ensure a smooth process, even during high-traffic periods. A fleet-wide deployment for off-peak instances will follow.
We are committed to minimizing any potential impact and will keep you updated on our progress. Thank you for your patience.
The next update will be provided in 90 minutes or sooner additional information becomes available.
The Salesforce Technology team is looking forward to alternative methods that are more efficient and reliable than the rollback solution. We remain focused on restoring full-service stability as soon as possible.
Preparations for the fleet-wide fix-forward continue, with deployment for EMEA and AMER scheduled during off-peak hours.
We’ll provide an update in 90 minutes or sooner as additional information becomes available.
The Salesforce Technology team is actively working to resolve the issue by prioritizing rollbacks on affected APAC instances and other impacted instances globally. Our teams are dedicated to completing this process as quickly as possible to restore full-service stability.
Preparations for the fleet-wide fix-forward are underway, with deployment for EMEA and AMER scheduled during off-peak hours.
We’ll provide an update at 05:30 UTC or sooner as additional information becomes available.
The Salesforce Technology team has successfully validated the rollback on the test instances and is now preparing to perform the rollback on the remaining impacted instances for the APAC region. The fleet-wide fix-forward has been identified and will be deployed for EMEA and AMER outside the peak hours.
We’ll provide an update in 180 minutes or sooner if additional information becomes available
The rollback is continuing to progress on a number of test instances to ensure it resolves the issue. If successful, the rollback will then be initiated on all impacted APAC instances, while a fix-forward solution is being pursued for EMEA and AMER instances to be implemented outside of peak hours.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
The Salesforce Technology team became aware of an issue preventing customers from accessing files and attachments since October 30, 2024, at 01:00 UTC. We have determined the trigger for this issue and are rolling back a recent change to mitigate the impact as quickly as possible.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
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