Outage in Salesforce
Feature Degradation to Platform Events
Resolved Minor
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Outage Details
Components affected
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The Salesforce Technology team has recognized this as a certificate-related issue and has identified the trigger, and a way to restore services to customers. The team has undertaken an app tier restart on a test instance and this has restored services on that instance. A scheduled release will be rolled out to restart app tiers on all impacted instances. This will be undertaken in a staggered manner across regions once they have entered their off-peak business hours. This will take approximately 24 hours to fully complete the rollout.
The Technology team has prioritized AP instances, and these should be completed in approximately one hour. We will provide an update once the AP instance rollout has been completed, or sooner if additional information becomes available.
The Salesforce Technology team is restarting the application tier on AP instances, followed by EU instances, with a focus on monitoring system performance to prevent impacts or failures.
We will provide an update once the AP instance rollout is complete or sooner as additional information arises.
We have identified the impacted instances and further updates will continue on the instance-specific posts.
Please refer to the following links for the latest updates:
https://status.salesforce.com/incidents/13548
https://status.salesforce.com/incidents/13549
https://status.salesforce.com/incidents/13547
Further progress updates will be shared through instance-specific posts by region -
APAC: https://status.salesforce.com/incidents/13548
Europe: https://status.salesforce.com/incidents/13549
Americas: https://status.salesforce.com/incidents/13547
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