Outage in Salesforce

Marketing Cloud Engagement Disruption

Resolved Major
January 09, 2025 - Started 6 days ago - Lasted about 2 hours

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Outage Details

The Salesforce Technology team identified a disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement disruption, end users are unable to access the service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details
Components affected
Salesforce DB7088
Latest Updates ( sorted recent to last )
UPDATE 6 days ago - at 01/09/2025 09:02PM

The third-party vendor is continuing to investigate what triggered the issue but has identified and is implementing a potential fix that is expected to restore functionality.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 6 days ago - at 01/09/2025 08:14PM

We have identified the trigger for this incident as being related to a third-party vendor issue and are working with the vendor to restore functionality as quickly as possible.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

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