Feature Degradation

The Salesforce Technology team has completed all required workstreams and implemented a fix. We have begun monitoring and validating instance stability and performance levels and will provide an update if we have additional information.

The Salesforce Technology team confirmed that the deployment is ongoing and will take additional time. After the deployment, we will verify and validate the services. We will share an update if additional information becomes available.

The Salesforce Technology team has completed the fix for config changes and is deploying it. We expect to complete deployment in the next 20 minutes. We will provide an update if additional information becomes available.

We have identified the required configuration changes and are building an emergency fix. We will provide an update as soon as we have an estimated completion time or additional information.

The Salesforce Technology team identified additional configuration changes that may be required to alleviate the issue. We have engaged additional teams to explore multiple paths to resolution and will provide an update as soon as we have more information.

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

The Salesforce Technology team has successfully validated the fix in the lower environment and is now implementing it to impacted cells. We don't have an estimated time for completion, but we will provide an update if we have more information.

We identified a recent change as the likely cause of the issue. We are working on implementing and verifying a fix in the lower environment. We will provide an update in 60 minutes or sooner if we have more information.

At 00:13 UTC on March 2, 2025, the Salesforce Technology team noted a feature degradation impacting multiple Hyperforce cells.
Some customers may experience the error “connection not secure" while accessing the Salesforce services.
Upon initial investigation, the team determined that an expired certificate was likely the cause of the issue. Multiple teams are engaged and working to alleviate the issue.
We will provide an update in 30 minutes or sooner if additional information becomes available.