Tableau Service Disruption

We have identified a potential trigger and implemented a configuration change at 17:08 UTC to mitigate the impact. We will continue to monitor the environment to ensure the impact does not return.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

We are continuing to investigate what triggered this incident for impacted PODs in the US region. Customers may still be intermittently experiencing login failures; however, many customers are able to successfully log in upon retrying.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

We’re investigating a service disruption intermittently impacting customers in the USA regions. Affected customers are unable to sign in to Tableau Cloud services and are receiving a 504 error. Retries have been found to be successful for customers and can be used as a workaround.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We have observed that the impact has increased and is now disrupted. We have amended the posting to reflect this and highlighted the approximate timings of this transition.

We are investigating a potential cause of the issue where customers are experiencing intermittent sign in errors on US pods