Outage in Salesforce

Experience Site - Service Disruption

Resolved Minor
March 08, 2025 - Started 1 day ago - Lasted about 4 hours

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Outage Details

Issue: On March 08, 2025, at 02:14 UTC, the Salesforce Technology team became aware of a service disruption affecting customers in the USA region related to the Experience site users. Impact: Customers based out of the USA region may experience failures while accessing the Experience Site. Additional Information: Our team has identified the issue in both production and Sandbox environments and is actively working on multiple resolution paths to restore full functionality.
Latest Updates ( sorted recent to last )
UPDATE 1 day ago - at 03/08/2025 03:25AM

The Salesforce Technology team has investigated and identified an issue with the network traffic. The Global Network Operations team has been engaged to investigate further.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 1 day ago - at 03/08/2025 04:00AM

The Salesforce Technology team, in collaboration with the Global Network Operations team, is actively investigating the issue. We have identified that the problem occurs when site traffic is routed through a specific server in the US. Our teams are working diligently to resolve the issue and restore full functionality as quickly as possible.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 1 day ago - at 03/08/2025 05:01AM

The Salesforce Technology team is investigating potential configuration changes in the network tier that may have triggered this incident. Additionally, the team is exploring the feasibility of a certificate rollback or a new certificate update as a possible resolution and will continue to assess remediation options.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

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