Performance Degradation

We have completed the site switch and are monitoring the instance performance levels.

Please note that the site switch will result in a change in Salesforce Chat Endpoint URLs. Customers with hard-coded references to their current Endpoint URL will need to update these references using the following article: https://help.salesforce.com/s/articleView?id=000382130&t; to ensure Salesforce Chat functionality continues to work properly.
We advise customers to review the following article and take the necessary steps to prevent any disruption to chat functionality - https://help.salesforce.com/s/articleView?id=000382130&t .

We are currently switching the site of the instance in attempt to resolve the impact to customers.

We have determined that a site switch is required for quickest resolution and are starting the site switch now.

The Salesforce Technology team has observed that instance stability and performance remain impacted following the implemented steps. Investigations will now resume to establish and assess an alternative best path forward. The next update will be provided in 30 minutes or sooner if information becomes available.

The Salesforce Technology team has observed that instance stability and performance remain impacted following the implemented steps. Investigations will now resume to establish and assess an alternative best path forward. The next update will be provided in 30 minutes or sooner if information becomes available.

We have implemented a solution and are monitoring the instance performance levels.

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.