Marketing Cloud Account Engagement Feature Degradation - Application

The Salesforce Technology team has not been able to bypass the staggered process for rolling back the release, so this continues to be undertaken in sequence. The first environment has been completed and testing and monitoring have been undertaken to determine whether service performance has been restored. In this first environment, the rollback has been successful. The rollback is continuing and may one to two hours to complete across all impacted environments.

We’ll provide an update in 120 minutes or sooner if additional information becomes available.

The Salesforce Technology team continues to monitor the release rollback closely and actively assess system performance to ensure stability. To accelerate service restoration, the team is evaluating bypassing the staggered rollback approach and exploring additional options to expedite the rollback's completion.

We’ll provide an update in 120 minutes or sooner if additional information becomes available.

The Salesforce Technology team has initiated a rollback of the recent release to mitigate the impact. The process may take an extended period of time to complete, however, the team is exploring faster rollback options with urgency to restore normal service.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Salesforce Technology team has identified a recent release that closely matches the time users began observing issues with the Enhanced Email Builder. Investigations continue, and the team is preparing to roll back the recent release which is believed will restore service performance. Additionally, the team has observed that the Landing Page Builder is also affected by this issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

The Salesforce Technology team continues to investigate a feature degradation affecting Marketing Cloud Account Engagement services. Affected customers may be unable to manage emails via the Email Template or Enhanced Email Builder. Users may be unable to create, edit, or save content. The team is investigating whether a recent release may be the cause of the issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.