Feature Degradation

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

The release rollback is complete, and we are now validating that OAuth authentication is working as expected. Customers would not have experienced any additional degradation to other services or features during this process.

We’ll update in 30 minutes or sooner if additional information becomes available.

We have identified that the issue may be linked to a recent release that was deployed on June 26, 2025. OAuth authentication failures began shortly after the release. We are considering rolling back to the previous version as a possible fix and have started preliminary checks to confirm if rollback is a viable option. As a workaround, customers should be able to log in using their username and password.

We’ll update in 30 minutes or sooner if additional information becomes available.

A subset of customers are facing OAuth authentication issues when accessing the data loader. We became aware of this through customer cases, and the issue is believed to have begun at 05:00 UTC. We are working to determine the scope of the impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.