Outage in Salesforce

Feature Disruption on Non-Profit Success Pack (NPSP) Managed Package

Minor
July 09, 2025 - Started 2 days ago

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Outage Details

Salesforce Technology teams have identified an issue impacting a portion of non-profit customers who use our Non-profit Success Package (NPSP), where some fields may be overwritten under specific conditions. The teams are preparing an updated version of the managed package that will prevent the potential for this issue to occur. Please refer to this Knowledge Article https://help.salesforce.com/s/issue?id=a02Ka00000fBHG9IAO, which contains helpful steps on how to reproduce the fields, as well as a workaround.
Latest Updates ( sorted recent to last )
UPDATE about 19 hours ago - at 07/10/2025 02:53AM

The Salesforce Technology team has identified the cause of the issue and is in the process of developing and testing a fix. Please continue to refer to this Knowledge Article: https://help.salesforce.com/s/issue?id=a02Ka00000fBHG9IAO for workaround details until the fix is fully implemented.

We’ll provide an update in the next 60 minutes or sooner if additional information becomes available.

UPDATE about 18 hours ago - at 07/10/2025 04:00AM

We continue to work on testing the fix. We’ll provide another update once the fix starts to deploy. We apologize for any impact this is causing your business.

UPDATE about 16 hours ago - at 07/10/2025 05:37AM

We’ve successfully developed and tested a fix, and initial results are positive. We’ve begun implementing the fix across impacted orgs to help restore services.
We’ll share the next update as soon as we make significant progress.

Please continue to refer to this Knowledge Article https://help.salesforce.com/s/issue?id=a02Ka00000fBHG9IAO for workaround details until the fix is fully implemented.

Latest Salesforce outages

Performance Degradation - about 13 hours ago
Feature Disruption - 2 days ago

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