Outage in Salesforce
Feature Disruption on Non-Profit Success Pack (NPSP) Managed Package
Resolved Minor
July 08, 2025 - Started 8 months ago
- Lasted 2 days
Incident Report
Salesforce Technology teams have identified an issue impacting a portion of non-profit customers who use our Non-profit Success Package (NPSP), where some fields may be overwritten under specific conditions. The teams are preparing an updated version of the managed package that will prevent the potential for this issue to occur. Please refer to this Knowledge Article https://help.salesforce.com/s/issue?id=a02Ka00000fBHG9IAO, which contains helpful steps on how to reproduce the fields, as well as a workaround.
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Latest Updates ( sorted recent to last )
UPDATE
8 months ago - at 07/10/2025 02:53AM
The Salesforce Technology team has identified the cause of the issue and is in the process of developing and testing a fix. Please continue to refer to this Knowledge Article: https://help.salesforce.com/s/issue?id=a02Ka00000fBHG9IAO for workaround details until the fix is fully implemented.
We’ll provide an update in the next 60 minutes or sooner if additional information becomes available.
UPDATE
8 months ago - at 07/10/2025 04:00AM
We continue to work on testing the fix. We’ll provide another update once the fix starts to deploy. We apologize for any impact this is causing your business.
UPDATE
8 months ago - at 07/10/2025 05:37AM
We’ve successfully developed and tested a fix, and initial results are positive. We’ve begun implementing the fix across impacted orgs to help restore services.
We’ll share the next update as soon as we make significant progress.
Please continue to refer to this Knowledge Article https://help.salesforce.com/s/issue?id=a02Ka00000fBHG9IAO for workaround details until the fix is fully implemented.
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