Outage in Salesforce
Agentforce - Feature Degradation
Resolved Minor
November 06, 2025 - Started 4 months ago
- Lasted about 11 hours
Incident Report
Issue: On November 6, at 08:00 UTC, we noted a feature degradation impacting a subset of our customers using the Prompt Builder.
Impact: Customers attempting to add or modify a retriever action to a prompt template within Prompt Builder are currently encountering an error and are unable to save the template. Activated prompt templates already in production are unaffected and will continue to run correctly.
Need to monitor Salesforce outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
UPDATE
4 months ago - at 11/06/2025 05:07PM
We have identified the trigger for this incident as a recent code change. Our Engineering teams are actively working to roll back this change to restore full functionality.
We will share the next update within 30 minutes or sooner as more information becomes available.
UPDATE
4 months ago - at 11/06/2025 05:45PM
We have initiated the rollback of the recent code change identified as the cause of the issue. This action is currently in progress to restore the ability to add and modify retriever actions.
We’ll provide another update upon completion of the rollback.
Latest Salesforce outages
Performance Degradation - 1 day ago
Service Disruption - 2 days ago
Performance Degradation - 3 days ago
Performance Degradation - 4 days ago
Feature Degradation - 4 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
