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Outage in Salesforce

Feature Degradation

Resolved Minor
December 11, 2025 - Started 3 months ago - Lasted about 4 hours

Incident Report

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA9002

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Latest Updates ( sorted recent to last )
INVESTIGATINGCAUSEOFISSUE 3 months ago - at 12/11/2025 10:33PM

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

INVESTIGATINGCAUSEOFISSUE 3 months ago - at 12/11/2025 10:03PM

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

INVESTIGATIONSRESUMING 3 months ago - at 12/11/2025 09:05PM

The Salesforce Technology team has observed that instance stability and performance remain impacted following the implemented steps. Investigations will now resume to establish and assess an alternative best path forward. The next update will be provided in 30 minutes or sooner if information becomes available.

IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED 3 months ago - at 12/11/2025 08:21PM

We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

STARTTIMEREVISION 3 months ago - at 12/11/2025 08:19PM

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED 3 months ago - at 12/11/2025 07:43PM

We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

IMPLEMENTINGSOLUTIONWORKINGONFIX 3 months ago - at 12/11/2025 07:14PM

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

Latest Salesforce outages

Service Disruption - 2 days ago
Feature Degradation - 3 days ago

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