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Outage in Salesforce

Feature Degradation

Resolved Minor
August 20, 2026 - Started about 6 hours ago - Lasted about 5 hours

Incident Report

Summary AI Generated

Salesforce experienced a 5.4-hour Revenue Cloud degradation affecting hundreds of global instances, during which customers encountered 400 errors when performing quoting, ordering, and product configuration actions. The root cause was identified as a recent deployment to a related service, with an initial configuration rollback attempt failing before engineers validated and applied a corrective configuration change across affected environments. Full remediation was completed by rolling out the fix progressively across all impacted instances, with functionality confirmed as returning to normal.

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA384 Salesforce USA674 Salesforce JPN132 Salesforce JPN28S Salesforce DEU56 Salesforce USA544 Salesforce USA294 Salesforce CHE28 Salesforce CHE6 Salesforce USA356 Salesforce ITA26 Salesforce GBR54 Salesforce USA902S Salesforce ITA36 Salesforce USA582 Salesforce USA758S Salesforce DEU72 Salesforce USA334 Salesforce USA708 Salesforce USA554 Salesforce IND132 Salesforce FRA78 Salesforce DEU102 Salesforce USA234 Salesforce IND124 Salesforce USA590 Salesforce USA434S Salesforce NA223 Salesforce GBR56 Salesforce GBR120 Salesforce JPN24S Salesforce SWE32 Salesforce IND98 Salesforce AUS26S Salesforce GBR4S Salesforce SGP2S Salesforce SGP10 Salesforce GBR110S Salesforce USA592 Salesforce USA36 Salesforce CAN46 Salesforce BRA4S Salesforce USA736 Salesforce SWE82 Salesforce USA894S Salesforce BRA2S Salesforce USA550 Salesforce USA634 Salesforce GBR76 Salesforce ITA12 Salesforce CAN4S Salesforce USA730 Salesforce USA62S Salesforce USA792S Salesforce ITA18 Salesforce USA604 Salesforce USA620 Salesforce IND138 Salesforce USA358 Salesforce USA888S Salesforce SWE88S Salesforce SWE14 Salesforce USA30S Salesforce GBR64 Salesforce GBR66 Salesforce JPN4S Salesforce FRA98S Salesforce USA22S Salesforce USA256S Salesforce USA20S Salesforce USA260S Salesforce AUS36S Salesforce USA534S Salesforce USA2S Salesforce SWE12 Salesforce ITA22S Salesforce SWE98 Salesforce NA242 Salesforce USA428 Salesforce IND28S Salesforce USA564 Salesforce JPN142 Salesforce USA578 Salesforce USA546 Salesforce GBR86 Salesforce CAN8S Salesforce GBR80 Salesforce SWE120S Salesforce IND78 Salesforce NA224 Salesforce SWE108 Salesforce USA786S Salesforce GBR82 Salesforce USA646 Salesforce CAN26 Salesforce USA714 Salesforce EU49 Salesforce FRA88 Salesforce GBR106S Salesforce USA338 Salesforce BRA34 Salesforce ITA34 Salesforce USA696 Salesforce ITA38 Salesforce USA850 Salesforce USA712S Salesforce CAN34 Salesforce SGP4S Salesforce USA344 Salesforce IND26S Salesforce NA247 Salesforce USA280 Salesforce DEU126 Salesforce USA742 Salesforce CAN56 Salesforce FRA104 Salesforce USA892S Salesforce CAN38 Salesforce USA238 Salesforce USA474 Salesforce USA348 Salesforce USA630 Salesforce SWE60S Salesforce BRA24 Salesforce FRA46 Salesforce IND134 Salesforce FRA66 Salesforce USA450 Salesforce CAN44 Salesforce NA239 Salesforce GBR68 Salesforce USA698 Salesforce GBR108S Salesforce BRA28 Salesforce USA580 Salesforce SWE6S Salesforce GBR52 Salesforce USA718 Salesforce KOR4S Salesforce NA233 Salesforce BRA54S Salesforce IND128 Salesforce AUS38S Salesforce DEU86 Salesforce AUS82 Salesforce DEU68 Salesforce USA586 Salesforce IND92 Salesforce USA282 Salesforce USA598 Salesforce USA268S Salesforce IND16S Salesforce USA28S Salesforce USA840 Salesforce IND10S Salesforce USA322 Salesforce USA80S Salesforce USA556 Salesforce SWE52 Salesforce USA432S Salesforce IDN8 Salesforce BRA36 Salesforce SWE76 Salesforce DEU116S Salesforce USA420 Salesforce USA842 Salesforce USA632 Salesforce IND120 Salesforce AUS102 Salesforce USA220 Salesforce AUS20S Salesforce USA900S Salesforce IND88 Salesforce USA224S Salesforce USA462 Salesforce ITA28 Salesforce USA688 Salesforce USA32S Salesforce USA750S Salesforce USA292 Salesforce DEU38 Salesforce USA860 Salesforce USA354 Salesforce SWE2S Salesforce USA274 Salesforce GBR62S Salesforce JPN8S Salesforce USA436 Salesforce USA640 Salesforce SWE72 Salesforce GBR98 Salesforce USA664S Salesforce NA234 Salesforce IND12S Salesforce ITA2S Salesforce NA237 Salesforce USA336 Salesforce FRA64 Salesforce ISR6 Salesforce USA648 Salesforce USA768S Salesforce USA896S Salesforce SWE42 Salesforce IND136 Salesforce DEU70 Salesforce USA790 Salesforce ITA8 Salesforce ITA30 Salesforce USA414 Salesforce FRA54 Salesforce USA660S Salesforce USA464 Salesforce USA488S Salesforce USA642 Salesforce USA558 Salesforce GBR34 Salesforce USA838 Salesforce USA262S Salesforce USA442 Salesforce USA496 Salesforce DEU14S Salesforce CAN48 Salesforce USA352 Salesforce IND60 Salesforce DEU8S Salesforce SWE36 Salesforce USA478 Salesforce USA748 Salesforce USA320 Salesforce ARE4S Salesforce KOR6 Salesforce USA328 Salesforce JPN144 Salesforce USA366S Salesforce GBR60S Salesforce USA890S Salesforce USA668S Salesforce JPN138 Salesforce USA288 Salesforce JPN136 Salesforce USA868 Salesforce GBR40S Salesforce USA866 Salesforce USA600 Salesforce FRA100 Salesforce IND74 Salesforce USA540S Salesforce BRA44 Salesforce USA766S Salesforce USA248S Salesforce USA846 Salesforce BRA14 Salesforce USA732 Salesforce USA666S Salesforce USA810 Salesforce CAN86S Salesforce FRA52 Salesforce USA584 Salesforce BRA32 Salesforce SWE50 Salesforce USA424 Salesforce IND80 Salesforce ITA32S Salesforce AUS58 Salesforce SWE26 Salesforce USA460 Salesforce USA538 Salesforce DEU124 Salesforce SWE78 Salesforce CAN20S Salesforce USA422 Salesforce SWE106 Salesforce ISR2S Salesforce USA774S Salesforce USA376 Salesforce GBR96 Salesforce IND102 Salesforce IND70 Salesforce KOR2S Salesforce USA574 Salesforce DEU52 Salesforce USA864 Salesforce USA350 Salesforce NA225 Salesforce BRA48 Salesforce USA684 Salesforce USA872S Salesforce IND18S Salesforce FRA36 Salesforce JPN18S Salesforce USA862 Salesforce GBR36 Salesforce USA738 Salesforce EU53 Salesforce DEU54 Salesforce USA652 Salesforce IND94 Salesforce FRA42 Salesforce SWE24 Salesforce USA300 Salesforce USA670S Salesforce USA694 Salesforce FRA8S Salesforce DEU66 Salesforce SWE62 Salesforce BRA6S Salesforce FRA86 Salesforce USA700 Salesforce USA770S Salesforce DEU94 Salesforce USA372 Salesforce FRA62 Salesforce GBR112 Salesforce SWE48 Salesforce CAN36 Salesforce IND62 Salesforce CAN28 Salesforce GBR88 Salesforce AUS6S Salesforce USA844 Salesforce USA270S Salesforce USA26 Salesforce AUS72 Salesforce USA312 Salesforce USA772S Salesforce SWE96S Salesforce USA870S Salesforce AUS68 Salesforce USA412 Salesforce AUS24S Salesforce DEU96 Salesforce IND114 Salesforce USA364 Salesforce IND82 Salesforce USA346 Salesforce USA726 Salesforce USA662S Salesforce SWE54 Salesforce GBR90S Salesforce BRA8S Salesforce GBR46 Salesforce USA722 Salesforce DEU92 Salesforce USA762S Salesforce USA254S Salesforce JPN140 Salesforce ITA10 Salesforce SWE74 Salesforce USA678 Salesforce DEU114S Salesforce ARE6 Salesforce CAN50 Salesforce CHE4S Salesforce USA628 Salesforce USA594 Salesforce DEU58 Salesforce DEU112 Salesforce NA236 Salesforce SWE20 Salesforce AUS66 Salesforce AUS76 Salesforce BRA50 Salesforce FRA32 Salesforce IND90 Salesforce AUS86 Salesforce USA342 Salesforce USA602 Salesforce DEU122 Salesforce IND96 Salesforce CHE30 Salesforce USA616 Salesforce SGP8S Salesforce AUS18S Salesforce USA804S Salesforce USA426 Salesforce USA232 Salesforce USA568 Salesforce USA760S Salesforce USA740 Salesforce USA446S Salesforce USA778 Salesforce USA650 Salesforce USA614 Salesforce USA682 Salesforce JPN12S Salesforce USA884S Salesforce USA754S Salesforce NA253 Salesforce NA251 Salesforce GBR48 Salesforce CAN6S Salesforce DEU78 Salesforce AUS90 Salesforce USA494 Salesforce SWE122 Salesforce IND76 Salesforce JPN20S Salesforce IND110 Salesforce SWE22 Salesforce IND84 Salesforce DEU110 Salesforce USA704 Salesforce USA416 Salesforce USA440 Salesforce IND4S Salesforce CHE12 Salesforce AUS14S Salesforce SWE90S Salesforce USA776 Salesforce FRA56 Salesforce IND122 Salesforce ITA4S Salesforce AUS22S Salesforce AUS28S Salesforce USA924 Salesforce USA638 Salesforce DEU104S Salesforce DEU60 Salesforce USA552 Salesforce USA626 Salesforce DEU106 Salesforce USA242S Salesforce USA886S Salesforce USA576 Salesforce SWE34 Salesforce ARE12 Salesforce SWE44S Salesforce GBR122 Salesforce USA548 Salesforce IND66 Salesforce USA882S Salesforce BRA18 Salesforce NA235 Salesforce USA764S Salesforce NA244 Salesforce DEU20S Salesforce USA788 Salesforce IND68 Salesforce USA316 Salesforce USA476 Salesforce ITA14 Salesforce USA856 Salesforce JPN146 Salesforce JPN134 Salesforce GBR72 Salesforce SWE66 Salesforce CHE16 Salesforce USA672S Salesforce IND86 Salesforce GBR44S Salesforce AUS2S Salesforce USA622 Salesforce USA452 Salesforce IND8S Salesforce USA326 Salesforce FRA4S Salesforce USA448S Salesforce AUS88 Salesforce USA734 Salesforce ITA6 Salesforce DEU100 Salesforce SWE112 Salesforce USA1 Salesforce USA636 Salesforce USA468 Salesforce GBR2S Salesforce DEU76 Salesforce JPN22S Salesforce CAN40 Salesforce IND22S Salesforce FRA48 Salesforce FRA50 Salesforce IND2S Salesforce IND64 Salesforce NA252 Salesforce USA752S Salesforce USA570 Salesforce USA746 Salesforce IND108 Salesforce GBR74 Salesforce USA596 Salesforce USA658S Salesforce USA612 Salesforce USA706 Salesforce USA854 Salesforce USA330 Salesforce DEU6S Salesforce USA258S Salesforce USA318 Salesforce FRA90 Salesforce NA248 Salesforce USA276 Salesforce CHE18 Salesforce USA226 Salesforce AUS62 Salesforce USA454 Salesforce DEU128 Salesforce DEU90 Salesforce SWE30S Salesforce USA692 Salesforce SWE100 Salesforce IND20S Salesforce SWE68 Salesforce NA232 Salesforce USA852 Salesforce IND116 Salesforce IND14S Salesforce USA916S Salesforce USA410 Salesforce USA278 Salesforce USA572 Salesforce USA644 Salesforce USA374 Salesforce ISR4S Salesforce ITA16 Salesforce USA680 Salesforce GBR124 Salesforce USA848 Salesforce USA780 Salesforce NA249 Salesforce GBR100 Salesforce USA490S Salesforce NA240 Salesforce USA728 Salesforce DEU118 Salesforce SWE64 Salesforce USA286 Salesforce GBR118 Salesforce USA34 Salesforce ITA42 Salesforce USA876 Salesforce SGP6S Salesforce USA324 Salesforce GBR92S Salesforce USA480 Salesforce GBR58 Salesforce DEU74 Salesforce USA360 Salesforce USA720 Salesforce USA332 Salesforce USA874S Salesforce USA880S Salesforce USA676 Salesforce GBR102 Salesforce USA430 Salesforce USA60S Salesforce SWE28S Salesforce CAN42 Salesforce USA608 Salesforce IND112 Salesforce CAN54 Salesforce USA610 Salesforce SWE2S Salesforce SGP14 Salesforce USA724 Salesforce DEU108 Salesforce AUS64 Salesforce USA702 Salesforce SWE4S Salesforce GBR70 Salesforce USA716 Salesforce SWE114 Salesforce JPN10S Salesforce GBR78 Salesforce SWE92S Salesforce USA542S Salesforce FRA34 Salesforce IND24S Salesforce USA686 Salesforce USA302 Salesforce USA8S Salesforce USA456 Salesforce IND126 Salesforce USA228 Salesforce GBR94 Salesforce CHE2S Salesforce FRA80 Salesforce IND72 Salesforce USA230 Salesforce USA444 Salesforce IND6S Salesforce SWE38 Salesforce USA560 Salesforce SWE40 Salesforce IND100 Salesforce USA296 Salesforce USA710S Salesforce USA588 Salesforce GBR84 Salesforce BRA16 Salesforce USA408 Salesforce DEU36 Salesforce SWE94S Salesforce IND3S Salesforce JPN2S Salesforce USA340 Salesforce DEU12S Salesforce USA418 Salesforce CAN52 Salesforce IDN2S Salesforce USA304 Salesforce CAN70S Salesforce AUS4S Salesforce AUS94 Salesforce SWE4S Salesforce GBR50 Salesforce USA562 Salesforce IND104 Salesforce BRA38 Salesforce NA243 Salesforce USA470 Salesforce USA656S Salesforce FRA76 Salesforce DEU2S Salesforce USA606 Salesforce CAN2S Salesforce SWE58 Salesforce USA898S Salesforce USA654S Salesforce FRA74 Salesforce DEU16S Salesforce ITA24 Salesforce SWE84 Salesforce GBR42S Salesforce SWE16 Salesforce USA290 Salesforce USA202S Salesforce DEU120 Salesforce USA690 Salesforce USA756S Salesforce USA566 Salesforce SWE70 Salesforce AUS16S Salesforce USA272 Salesforce GBR38 Salesforce NA231 Salesforce IND58 Salesforce SWE10 Salesforce SWE8 Salesforce DEU4S Salesforce AUS60 Salesforce USA744 Salesforce SWE56 Salesforce SWE80 Salesforce USA836S Salesforce CAN80 Salesforce AUS84 Salesforce USA314 Salesforce FRA84 Salesforce USA618 Salesforce USA438 Salesforce SWE118 Salesforce IDN6 Salesforce DEU62S Salesforce IND118 Salesforce NA238 Salesforce AUS80S Salesforce GBR116 Salesforce USA472 Salesforce JPN6S Salesforce DEU84 Salesforce SWE18 Salesforce NA246 Salesforce AUS92 Salesforce KOR8 Salesforce FRA70 Salesforce DEU10S Salesforce IDN4S Salesforce USA466 Salesforce USA236 Salesforce FRA44 Salesforce USA624 Salesforce AUS74 Salesforce CHE26S Salesforce AUS70 Salesforce SWE46 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Latest Updates ( sorted recent to last )
UPDATE 40 minutes ago - at 08/20/2026 06:02PM

We’ve applied the remediation across the affected environments, and monitoring indicates that Revenue Cloud functionality is returning to normal. Customers may begin to see functionality restored and improvements in their experience as the remediation takes effect.

We’re completing remediation in additional environments as a precautionary measure and continuing to monitor and validate recovery.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 1 hour ago - at 08/20/2026 05:26PM

The configuration change we validated is restoring Revenue Cloud functionality, and we’ve now applied the remediation across multiple affected environments. We’re continuing remediation efforts across the remaining environments while monitoring recovery.

We'll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE about 2 hours ago - at 08/20/2026 04:51PM

We've successfully validated a configuration change that resolved the errors affecting Revenue Cloud functionality in a test environment. We're now applying this change across the remaining affected environments, with recovery progressing as the remediation is completed.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 2 hours ago - at 08/20/2026 04:18PM

Our investigation has identified a recent deployment to a related service as the likely trigger of the Revenue Cloud issue. We're preparing changes to restore the previous configuration across affected environments and are validating the remediation approach before proceeding.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 3 hours ago - at 08/20/2026 03:51PM

Reverting the configuration change didn't resolve the issue. However, we've identified another recent change that aligns with the start of the impact and are deploying an update on an affected environment to validate whether it restores Revenue Cloud functionality.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 3 hours ago - at 08/20/2026 03:24PM

We're testing changes to the configuration identified in our investigation to determine whether they restore affected Revenue Cloud functionality. In parallel, we're continuing to investigate other configuration changes that align with the start of the impact.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 4 hours ago - at 08/20/2026 02:54PM

Our investigation has highlighted that a recent configuration change seems to align with the start time of the impact. We're currently focused on testing if reverting the configuration change resolves the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 4 hours ago - at 08/20/2026 02:45PM

The rollback of the recent release on a test instance has been completed. However,‌ the issue still persists. We're continuing to work with additional teams to check whether a recent configuration changes may instead be the trigger of the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 4 hours ago - at 08/20/2026 02:30PM

We’ve run into issues performing the rollback on test instances and are attempting to workaround these issues. Additional teams have joined the investigation and are analyzing whether their configurations may have resulted in the issue experienced by customers.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 5 hours ago - at 08/20/2026 02:06PM

We’re examining whether a separate configuration issue may be the trigger of the issue. The rollback of the recent change is still underway and we're continuing to monitor it’s progress.

We've also determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 5 hours ago - at 08/20/2026 01:53PM

We’re continuing to monitor the rollback of the recent release on the test instance. In parallel, we are investigating whether there are other actions that can be taken to bring customers out of impact, and additional teams are being engaged.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 5 hours ago - at 08/20/2026 01:30PM

The rollback of the recent release on a test instance is still underway. We're continuing to monitor the progress. If this proves successful, the release will be rolled back in all instances which received it. Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that haven't experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 6 hours ago - at 08/20/2026 01:08PM

We've identified a recent release which may be the trigger of the issue. We're in the process of rolling back the release on a test instance to see if this resolves the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 6 hours ago - at 08/20/2026 01:00PM

We’re investigating a feature degradation impacting Revenue Cloud. Customers may receive 400 errors when performing actions such as quoting, ordering and configuring products. We're continuing to narrow down the scope of impact and will update our messaging to reflect this as we learn more. We're engaging additional teams, and we’ll provide an update in 30 minutes or sooner if additional information becomes available.

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