Outage in Salesforce
Service Disruption
Resolved Major
August 20, 2026 - Started about 2 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Salesforce instance CS246 experienced a major service disruption beginning at 23:41 UTC on August 20, 2026, lasting approximately 1.1 hours, during which users had no access to Salesforce services hosted on that instance. The incident progressed from initial reports of slowness and timeouts to a confirmed full outage, with engineers working to identify the root cause. A site switch was initiated as the primary remediation strategy to restore service as quickly as possible.
There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CS246Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
42 minutes ago - at 08/21/2026 12:28AM
We are preparing to undertake a site switch that is expected to be the quickest way for us to restore services for customers. We can’t currently indicate how long this will take at this stage, but we will provide an update as soon as we have more information.
We will provide an update in 30 minutes or sooner if new information becomes available.
UPDATE
about 1 hour ago - at 08/21/2026 12:01AM
Upon further investigation, we believe this instance is now experiencing a service disruption as of 23:41 UTC, where users will have no access to Salesforce services hosted on the CS246 instance. We continue to actively work to fully understand the technical trigger.
We will provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 2 hours ago - at 08/20/2026 11:38PM
We are aware of an issue affecting the availability of certain services on instance CS246. Some customers may be unable to access affected services or may experience delays, timeouts or slow load times. Our technical teams are actively investigating the cause and working toward a resolution.
We will provide an update in 30 minutes or sooner if additional information becomes available.
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