Outage in Salesforce
Feature Disruption
Resolved Minor
August 21, 2026 - Started about 4 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Salesforce experienced a 56-minute disruption affecting chatbots and custom agents connected through the Salesforce Platform Model Context Protocol (MCP) Server, causing errors when agents attempted to query or update data across a large number of global instances. A recent release was identified as the trigger, and the issue was resolved by rolling back to the last known good version, with initial results confirming connections were restored.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA842 Salesforce USA570 Salesforce CAN38 Salesforce USA630 Salesforce USA34 Salesforce USA876 Salesforce USA324 Salesforce ITA36 Salesforce USA322 Salesforce USA28S Salesforce USA534S Salesforce USA3S Salesforce KOR6 Salesforce IND108 Salesforce USA692 Salesforce USA804S Salesforce USA760S Salesforce JPN20S Salesforce JPN4S Salesforce AUS26S Salesforce SGP2S Salesforce CAN2S Salesforce AUS68 Salesforce USA352 Salesforce SWE52 Salesforce USA590 Salesforce USA36 Salesforce IND120 Salesforce CS251 Salesforce USA708 Salesforce ITA30 Salesforce SWE48 Salesforce FRA90 Salesforce IND88 Salesforce USA646 Salesforce USA22S Salesforce USA892S Salesforce USA770S Salesforce CAN70S Salesforce USA882S Salesforce GBR80 Salesforce USA440 Salesforce USA608 Salesforce USA558 Salesforce GBR76 Salesforce SWE58 Salesforce CAN52 Salesforce EU49 Salesforce USA456 Salesforce USA258S Salesforce USA764S Salesforce USA752S Salesforce USA900S Salesforce USA346 Salesforce CHE6 Salesforce USA2S Salesforce USA452 Salesforce GBR64 Salesforce USA738 Salesforce IND62 Salesforce USA614 Salesforce USA694 Salesforce NA253 Salesforce CHE28 Salesforce DEU76 Salesforce GBR106S Salesforce ITA2S Salesforce DEU54 Salesforce USA300 Salesforce NA247 Salesforce AUS78 Salesforce SWE40 Salesforce NA248 Salesforce IND90 Salesforce BRA48 Salesforce GBR72 Salesforce CS281 Salesforce USA372 Salesforce SWE12 Salesforce NA235 Salesforce AUS88 Salesforce USA714 Salesforce FRA80 Salesforce CS248 Salesforce IND6S Salesforce IND8S Salesforce AUS6S Salesforce IND12S Salesforce AUS20S Salesforce USA288 Salesforce ITA16 Salesforce USA612 Salesforce USA414 Salesforce IND68 Salesforce USA238 Salesforce USA474 Salesforce USA550 Salesforce USA598 Salesforce CS272 Salesforce AUS18S Salesforce SGP6S Salesforce SGP4S Salesforce AUS36S Salesforce USA740 Salesforce GBR78 Salesforce BRA50 Salesforce USA720 Salesforce GBR102 Salesforce NA225 Salesforce DEU100 Salesforce DEU20S Salesforce ISR4S Salesforce GBR40S Salesforce DEU12S Salesforce DEU94 Salesforce SWE44S Salesforce DEU8S Salesforce USA330 Salesforce USA680 Salesforce FRA8S Salesforce SWE76 Salesforce USA704 Salesforce FRA42 Salesforce CAN40 Salesforce USA350 Salesforce CS269 Salesforce ITA12 Salesforce DEU86 Salesforce FRA6S Salesforce DEU38 Salesforce SWE96S Salesforce FRA24S Salesforce GBR108S Salesforce SWE54 Salesforce USA688 Salesforce CHE16 Salesforce NA252 Salesforce SWE38 Salesforce USA748 Salesforce USA854 Salesforce USA318 Salesforce USA450 Salesforce USA430 Salesforce USA354 Salesforce USA640 Salesforce USA286 Salesforce USA254S Salesforce JPN138 Salesforce KOR4S Salesforce IND24S Salesforce USA654S Salesforce CAN20S Salesforce USA60S Salesforce BRA54S Salesforce USA80S Salesforce USA716 Salesforce USA638 Salesforce NA243 Salesforce IND72 Salesforce SWE106 Salesforce USA594 Salesforce IND116 Salesforce SWE66 Salesforce FRA86 Salesforce IND132 Salesforce JPN134 Salesforce ITA18 Salesforce GBR34 Salesforce SWE22 Salesforce AUS76 Salesforce USA448S Salesforce CS259 Salesforce USA890S Salesforce USA666S Salesforce USA446S Salesforce USA242S Salesforce USA426 Salesforce USA232 Salesforce CS274 Salesforce EU53 Salesforce USA736 Salesforce GBR58 Salesforce USA610 Salesforce CS116 Salesforce SWE62 Salesforce ITA6 Salesforce AUS94 Salesforce NA232 Salesforce USA682 Salesforce CS261 Salesforce USA618 Salesforce CS270 Salesforce CAN8S Salesforce USA20S Salesforce USA894S Salesforce USA224S Salesforce USA490S Salesforce DEU6S Salesforce GBR4S Salesforce ISR2S Salesforce GBR44S Salesforce DEU2S Salesforce DEU16S Salesforce DEU104S Salesforce DEU14S Salesforce USA664S Salesforce USA754S Salesforce USA758S Salesforce USA32S Salesforce IDN2S Salesforce USA560 Salesforce GBR98 Salesforce USA332 Salesforce USA844 Salesforce GBR56 Salesforce FRA104 Salesforce CAN50 Salesforce AUS84 Salesforce USA780 Salesforce USA636 Salesforce FRA48 Salesforce AUS14S Salesforce AUS2S Salesforce JPN24S Salesforce SGP8S Salesforce SWE2S Salesforce SWE4S Salesforce USA304 Salesforce CHE12 Salesforce USA874S Salesforce USA870S Salesforce USA540S Salesforce BRA4S Salesforce USA774S Salesforce USA434S Salesforce BRA6S Salesforce USA256S Salesforce IND18S Salesforce JPN18S Salesforce USA416 Salesforce SWE14 Salesforce CS252 Salesforce GBR36 Salesforce USA886S Salesforce USA662S Salesforce USA750S Salesforce BRA2S Salesforce USA896S Salesforce USA838 Salesforce NA239 Salesforce USA698 Salesforce USA462 Salesforce IND122 Salesforce USA420 Salesforce USA768S Salesforce ARE6 Salesforce CAN46 Salesforce USA312 Salesforce USA686 Salesforce IND14S Salesforce ARE4S Salesforce IND16S Salesforce USA620 Salesforce CS257 Salesforce ITA14 Salesforce CS236 Salesforce ITA26 Salesforce IND124 Salesforce CAN26 Salesforce FRA88 Salesforce CAN56 Salesforce CS283 Salesforce USA226 Salesforce ITA24 Salesforce NA251 Salesforce USA742 Salesforce USA616 Salesforce USA746 Salesforce AUS16S Salesforce USA338 Salesforce USA280 Salesforce GBR100 Salesforce USA778 Salesforce CS254 Salesforce USA584 Salesforce USA274 Salesforce ISR6 Salesforce GBR118 Salesforce IND92 Salesforce SWE90S Salesforce SWE60S Salesforce ITA32S Salesforce SWE2S Salesforce FRA96S Salesforce CHE4S Salesforce SWE36 Salesforce USA1 Salesforce NA224 Salesforce DEU96 Salesforce CAN48 Salesforce DEU106 Salesforce DEU122 Salesforce DEU70 Salesforce USA776 Salesforce USA580 Salesforce DEU74 Salesforce DEU118 Salesforce DEU52 Salesforce DEU110 Salesforce DEU72 Salesforce DEU126 Salesforce CS321 Salesforce USA316 Salesforce USA788 Salesforce USA438 Salesforce USA442 Salesforce FRA78 Salesforce GBR88 Salesforce USA276 Salesforce GBR94 Salesforce GBR48 Salesforce SWE34 Salesforce USA294 Salesforce FRA46 Salesforce NA223 Salesforce CAN44 Salesforce AUS62 Salesforce JPN140 Salesforce CS277 Salesforce USA296 Salesforce USA292 Salesforce CS258 Salesforce USA868 Salesforce CS239 Salesforce CS282 Salesforce CAN54 Salesforce USA652 Salesforce USA460 Salesforce DEU112 Salesforce DEU108 Salesforce USA410 Salesforce CS260 Salesforce DEU68 Salesforce DEU92 Salesforce DEU128 Salesforce FRA54 Salesforce USA586 Salesforce DEU78 Salesforce DEU90 Salesforce DEU36 Salesforce DEU58 Salesforce DEU66 Salesforce GBR50 Salesforce CS273 Salesforce USA538 Salesforce IND86 Salesforce USA576 Salesforce ARE12 Salesforce USA260S Salesforce USA542S Salesforce USA658S Salesforce USA792S Salesforce USA888S Salesforce GBR42S Salesforce GBR110S Salesforce FRA98S Salesforce CHE2S Salesforce GBR2S Salesforce CS246 Salesforce USA632 Salesforce SWE100 Salesforce USA328 Salesforce SWE16 Salesforce NA236 Salesforce NA249 Salesforce IND138 Salesforce USA496 Salesforce USA412 Salesforce USA726 Salesforce CS278 Salesforce USA234 Salesforce JPN136 Salesforce IND74 Salesforce IND80 Salesforce AUS58 Salesforce USA554 Salesforce USA220 Salesforce AUS90 Salesforce SWE120S Salesforce USA340 Salesforce AUS86 Salesforce USA342 Salesforce USA644 Salesforce CS243 Salesforce AUS66 Salesforce SWE94S Salesforce BRA32 Salesforce USA848 Salesforce ITA8 Salesforce USA718 Salesforce GBR90S Salesforce USA856 Salesforce USA270S Salesforce USA62S Salesforce USA766S Salesforce CAN4S Salesforce USA432S Salesforce CS265 Salesforce CAN6S Salesforce USA268S Salesforce USA8S Salesforce USA916S Salesforce USA902S Salesforce USA772S Salesforce USA366S Salesforce USA872S Salesforce BRA8S Salesforce CAN86S Salesforce USA660S Salesforce USA762S Salesforce USA488S Salesforce DEU114S Salesforce DEU116S Salesforce DEU124 Salesforce DEU102 Salesforce SWE4S Salesforce DEU56 Salesforce JPN28S Salesforce AUS38S Salesforce IND28S Salesforce JPN12S Salesforce IND22S Salesforce IND3S Salesforce IND20S Salesforce USA676 Salesforce CS245 Salesforce CS279 Salesforce FRA32 Salesforce USA384 Salesforce USA602 Salesforce USA314 Salesforce DEU60 Salesforce SWE68 Salesforce USA724 Salesforce GBR92S Salesforce GBR62S Salesforce ITA34 Salesforce USA240S Salesforce FRA100 Salesforce FRA52 Salesforce USA250S Salesforce JPN132 Salesforce USA262S Salesforce IND26S Salesforce IND126 Salesforce USA628 Salesforce CS152 Salesforce GBR52 Salesforce SWE30S Salesforce FRA2S Salesforce SWE28S Salesforce USA670S Salesforce CS247 Salesforce USA478 Salesforce AUS24S Salesforce CS268 Salesforce GBR68 Salesforce CS264 Salesforce NA240 Salesforce GBR70 Salesforce USA348 Salesforce NA233 Salesforce USA564 Salesforce USA476 Salesforce USA648 Salesforce IND82 Salesforce NA241 Salesforce IND60 Salesforce GBR54 Salesforce IND84 Salesforce AUS28S Salesforce USA634 Salesforce USA408 Salesforce USA480 Salesforce USA588 Salesforce USA552 Salesforce USA360 Salesforce CS240 Salesforce USA546 Salesforce IND64 Salesforce GBR96 Salesforce BRA34 Salesforce USA864 Salesforce USA840 Salesforce BRA14 Salesforce SGP10 Salesforce SWE74 Salesforce USA924 Salesforce CS241 Salesforce ITA28 Salesforce CS271 Salesforce USA424 Salesforce CS280 Salesforce SWE108 Salesforce USA548 Salesforce GBR66 Salesforce BRA18 Salesforce USA622 Salesforce CS262 Salesforce SWE72 Salesforce USA358 Salesforce CAN36 Salesforce GBR112 Salesforce CAN28 Salesforce IND98 Salesforce USA336 Salesforce USA494 Salesforce CS148 Salesforce USA862 Salesforce BRA16 Salesforce CHE18 Salesforce USA464 Salesforce SWE114 Salesforce JPN142 Salesforce SWE20 Salesforce USA846 Salesforce FRA76 Salesforce USA344 Salesforce ITA10 Salesforce CS115 Salesforce FRA50 Salesforce FRA84 Salesforce CS255 Salesforce FRA34 Salesforce USA728 Salesforce USA572 Salesforce IND66 Salesforce USA786S Salesforce USA710S Salesforce GBR46 Salesforce USA712S Salesforce USA428 Salesforce CS263 Salesforce USA326 Salesforce USA866 Salesforce ITA42 Salesforce SWE26 Salesforce SWE32 Salesforce CAN42 Salesforce SWE122 Salesforce USA26 Salesforce FRA56 Salesforce FRA62 Salesforce IND100 Salesforce USA544 Salesforce IND4S Salesforce KOR2S Salesforce AUS102 Salesforce USA454 Salesforce USA600 Salesforce FRA74 Salesforce USA302 Salesforce GBR124 Salesforce IND112 Salesforce SWE50 Salesforce USA444 Salesforce AUS64 Salesforce USA230 Salesforce USA244S Salesforce CS237 Salesforce IND128 Salesforce GBR82 Salesforce USA730 Salesforce NA234 Salesforce BRA44 Salesforce IND136 Salesforce USA356 Salesforce IND70 Salesforce USA852 Salesforce USA278 Salesforce NA244 Salesforce CS253 Salesforce CS256 Salesforce USA604 Salesforce CS266 Salesforce GBR84 Salesforce IDN8 Salesforce USA374 Salesforce USA364 Salesforce USA700 Salesforce USA722 Salesforce USA282 Salesforce USA702 Salesforce IND94 Salesforce CS267 Salesforce NA242 Salesforce CHE30 Salesforce AUS72 Salesforce GBR120 Salesforce CS151 Salesforce USA334 Salesforce GBR74 Salesforce USA706 Salesforce SWE78 Salesforce GBR122 Salesforce USA642 Salesforce USA556 Salesforce USA272 Salesforce IND110 Salesforce USA596 Salesforce IND54S Salesforce CS238 Salesforce USA734 Salesforce USA194S Salesforce IND76 Salesforce BRA24 Salesforce USA674 Salesforce USA672S Salesforce IND10S Salesforce USA422 Salesforce USA562 Salesforce USA678 Salesforce SWE42 Salesforce USA880S Salesforce FRA64 Salesforce USA790 Salesforce CS343 Salesforce JPN10S Salesforce IND114 Salesforce USA248S Salesforce USA656S Salesforce CS242 Salesforce ARE2S Salesforce JPN22S Salesforce IND102 Salesforce USA436 Salesforce ITA38 Salesforce USA668S Salesforce USA696 Salesforce USA884S Salesforce ITA4S Salesforce SWE6S Salesforce USA574 Salesforce SGP14 Salesforce USA418 Salesforce CS137 Salesforce GBR60S Salesforce SWE112 Salesforce USA650 Salesforce AUS82 Salesforce USA860 Salesforce BRA28 Salesforce FRA36 Salesforce USA732 Salesforce USA578 Salesforce CS250 Salesforce AUS22S Salesforce USA320 Salesforce USA810 Salesforce NA237 Salesforce USA850 Salesforce FRA4S Salesforce JPN146 Salesforce IND134 Salesforce IND96 Salesforce BRA36 Salesforce USA290 Salesforce USA202S Salesforce DEU120 Salesforce USA690 Salesforce USA756S Salesforce USA566 Salesforce SWE70 Salesforce GBR38 Salesforce NA231 Salesforce IND58 Salesforce SWE10 Salesforce SWE8 Salesforce DEU4S Salesforce AUS60 Salesforce USA744 Salesforce SWE56 Salesforce SWE80 Salesforce USA836S Salesforce CAN80 Salesforce SWE118 Salesforce IDN6 Salesforce DEU62S Salesforce IND118 Salesforce JPN2S Salesforce AUS4S Salesforce IND104 Salesforce BRA38 Salesforce USA568 Salesforce USA228 Salesforce SWE88S Salesforce USA376 Salesforce FRA12S Salesforce USA606 Salesforce USA898S Salesforce USA684 Salesforce IND78 Salesforce SWE92S Salesforce CS276 Salesforce CS275 Salesforce CS338 Salesforce USA626 Salesforce SWE24 Salesforce SWE64 Salesforce CAN34 Salesforce SWE82 Salesforce FRA66 Salesforce JPN8S Salesforce USA582 Salesforce SWE84 Salesforce USA592 Salesforce USA30S Salesforce USA252S Salesforce USA470 Salesforce ITA22S Salesforce SWE98 Salesforce GBR86 Salesforce USA468 Salesforce JPN144 Salesforce IND2S Salesforce NA238 Salesforce AUS80S Salesforce GBR116 Salesforce USA472 Salesforce JPN6S Salesforce DEU84 Salesforce SWE18 Salesforce NA246 Salesforce AUS92 Salesforce KOR8 Salesforce FRA70 Salesforce DEU10S Salesforce IDN4S Salesforce USA466 Salesforce USA236 Salesforce FRA44 Salesforce USA624 Salesforce AUS74 Salesforce CHE26S Salesforce AUS70 Salesforce CS244 Salesforce SWE46 Salesforce BRA30Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
STARTTIMEREVISION
about 3 hours ago - at 08/21/2026 11:35AM
Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
UPDATE
about 3 hours ago - at 08/21/2026 11:30AM
We're rolling back the change that was identified as the likely trigger. Initial results confirm that connections are succeeding. We’re monitoring the progress of the rollback to full completion before confirming resolution.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 3 hours ago - at 08/21/2026 11:12AM
We're investigating an issue affecting some customers using chatbots or custom agents connected through the Salesforce Platform Model Context Protocol (MCP) Server. Customers are experiencing errors when their agent tries to query or update data in a Salesforce org.
Initial investigations indicate a recent release as the likely trigger. We're planning to roll back to the last known good version.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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