Outage in Salesforce
Heroku service degradation
Resolved Minor
November 11, 2026 - Started about 4 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Heroku experienced a 3-hour service degradation affecting Private Spaces in the Tokyo region, caused by an upstream cloud provider issue that prevented new instances from booting. Customers were unable to restart dynos or scale up, though already-running dynos remained unaffected. The provider progressed toward recovery over the incident period while Heroku actively monitored the situation.
We are aware of a performance degradation that may impact customers, and are actively working to resolve user impact. During a performance degradation users can access the service, but some functionality can be intermittently unavailable or operate less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
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Latest Updates ( sorted recent to last )
UPDATE
about 2 hours ago - at 11/11/2026 08:18PM
We are continuing to monitor a service degradation impacting Private Spaces in the Tokyo region due to an issue with an upstream cloud provider. The provider reports continued progress toward recovery, but some customers may still experience failures when restarting dynos or scaling up. Running dynos are not expected to be impacted. We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 3 hours ago - at 11/11/2026 07:17PM
We are continuing to monitor a service degradation impacting Private Spaces in the Tokyo region due to an issue with an upstream cloud provider. The provider is reporting partial recovery, but some customers may still be unable to restart dynos or scale up. Running dynos are not expected to be impacted. We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 4 hours ago - at 11/11/2026 06:16PM
We've identified a service degradation impacting Private Spaces in the Tokyo region due to an issue with an upstream cloud provider. Customers may be unable to restart dynos or scale up, because new instances can't boot. Running dynos are not expected to be impacted. We are working with the provider to monitor recovery. We'll provide an update in 60 minutes or sooner if additional information becomes available.
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